Senior ServiceNow Developer with ITIL & CMDB Expertise

SIVA VEJANDLA

201-***-**** ******.***@*******.***

Atlanta, GA 30534

Professional Summary:

ServiceNow Developer with 8+ years of IT experience in designing, developing, and managing enterprise ServiceNow platforms, driving end-to-end implementations and platform enhancements. Specialized in CMDB architecture, CSDM alignment, ensuring data integrity and operational visibility across IT environments. skilled in ITIL processes including Incident, Problem, Change, Asset, Knowledge, Configuration, and Service Catalog Management.

Proficient in JavaScript, Jelly, Business Rules, Client Scripts, and UI Actions, with hands-on experience in workflows, integrations (REST, SOAP, Integration Hub), and automation. Adept at building modern user experiences through UI Builder, Workspaces, and custom form design. Demonstrated leadership in collaborating with cross-functional teams to deliver scalable, efficient, and compliant ServiceNow solutions aligned with organizational goals.

Skills:

Service Now -BMC Remedy, Enterprise Cloud IT Tool ITSM, ITOM, ITAM, HRSD, ITBM and Glide Record.

HTML5, XHTML, CSS3, Bootstrap, JavaScript, Jelly code, PowerShell Script, jQuery, AJAX, Handlebars, AngularJS, NodeJS

Networking: LDAP, SSO, ITIL, Web Services

Database: Oracle, MySQL, MS SQL Server.

IDE: Visual Studio, Eclipse, Net Beans.

Methodologies: Agile, Waterfall, SDLC.

Testing: Manual and Automated Test Management using Service Now, IDE

Certifications:

Certified System Administrator

Certified Application Developer

Work Experience:

M&T Bank

Sr. ServiceNow Developer [Atlanta, Georgia] Jan 23 - Current

Responsibilities:

Led a team of developers by providing technical guidance, task assignments, and peer code reviews to ensure delivery of high-quality solutions.

Owned and successfully managed end-to-end development and production release of four custom applications (ShareIt, RBA, CDEP, and SIP).

Designed and implemented custom Workspaces and forms using UI Builder, delivering improved user experience and streamlined workflows.

Partnered with stakeholders to gather requirements, translate them into technical solutions, and deliver scalable applications on time.

Automated processes and optimized workflows using Business Rules, Client Scripts, and Flow Designer to enhance operational efficiency.

Managed HAM/SAM integrations for automated asset lifecycle management — from procurement to decommissioning.

Mentored junior developers and contributed to knowledge-sharing sessions, improving overall team productivity.

Collaborated with cross-functional teams (security, business analysts, and admins) to ensure compliance and alignment with enterprise standards.

Actively monitored, troubleshot, and resolved application issues, ensuring minimal downtime and smooth business operations.

Iintegrated IRM module with Change and Security Incident processes to improve compliance visibility and risk reporting.

Worked on scheduling the report generation in Service Now as per the requirements.

Designed and delivered technical methodologies around the Service Now platform.

Developed Procurement and SPM workflows to manage vendor requests, purchase approvals, and budget tracking.

Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

Deloitte

Sr ServiceNow Developer [New York] Mar 22 - Jan 23

Responsibilities:

Expertise on creation of workflows for Service Catalog items in Service-Now

In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery, and Integrations.

Delivered custom HRSD and IRM solutions, automating HR case workflows and embedding policy exception approvals.

Worked on CMDB and Asset management.

Performed Data migration to import data from other applications and external databases.

Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management.

Created Procurement and Asset workflows integrated with HAM/SAM, enabling full asset lifecycle visibility.

NY State Office of Attorney General

Sr ServiceNow Developer [New York] Jun 21 - Feb 22

Responsibilities:

Development and configuration of service now, includes writing complex business rules, client script, UI policies, access controls.

Worked on HRSM module.

Delivered enterprise ServiceNow modernization covering ITSM, HRSD, and IRM modules aligned to CSDM standards.

Performed root cause analysis to quickly recover HRSM interruptions.

Management of service now instances including cloning, upgrade, fixing performance issues etc.

Developing email scripts and scheduling the notifications

Debugging and fixing the common issues such as User access, Visibility etc.

Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API. Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.

Built CSDM-aligned CMDB models to map services, applications, and infrastructure relationships for operational visibility.

Development of various Service Now applications like Incident

NY State Office of Attorney General

Sr Service now Developer [New York] Feb 20 - May 21

Responsibilities:

Service Catalog design and workflow design based on the approval and fulfillment process.

Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees

Creates Workflow activities and approvals.

Implement new workflows that use a variety of activities to understand how records are generated from workflows.

Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.

Establish and interact with the configuration management database (CMDB), and manage data with import sets, update sets and transform maps.

Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

Configure automated process for returning the assets in offboard form.

Implemented Asset collection via Bar code scanner and stored in CMDB.

Allegis Group

Service now Developer [Maryland] Jun 19 - Feb 20

Responsibilities:

Expertise on creation of workflows for Service Catalog items in Service-Now

In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations

Strong experience in JavaScript

Worked on CMDB and Asset management.

Performed Data migration to import data from other applications and external databases.

Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management.

NIH /NCI

Service now Developer [Maryland] Oct 18 - May 19

Responsibilities:

Administration of ServiceNow includes user management, role management, and group management.

Create portals, pages, widgets to use in service portals to give access to end users to create requests.

Creation of portal page using CMS (Content Management System) and Service Portal

Development and configuration of service now, includes writing complex business rules, client script, UI policies, access controls.

Worked on HRSM module.

Performed root cause analysis to quickly recover HRSM interruptions.

Management of service now instances including cloning, upgrade, fixing performance issues etc.

Developing email scripts and scheduling the notifications

Debugging and fixing the common issues such as User access, Visibility etc.

Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API. Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.

Development of various Service Now applications like Incident

Management, Problem Management, Configuration management, Discovery and Portfolio, Project Management & CMDB

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.

Commonwealth Financial Network

Service Now Developer/BMC Remedy [Boston] Sep 17 - Jan 19

Responsibilities:

Worked extensively with BMC Remedy ITSM modules including Incident, Problem, Change, and Asset Management

Handled end-to-end ticket lifecycle: logging, categorization, prioritization, SLA tracking, resolution, and closure

Designed and customized Remedy forms, workflows, active links, filters, and escalations to meet business requirements

Supported Change Management processes including CAB coordination, approvals, and post-implementation reviews

Managed CMDB data in Remedy, ensuring asset relationships and configuration items were accurately maintained

The project provides the opportunity to involve in analyzing, developing, testing, and supporting both front-end and back-end solutions that meet the business needs.

The organization mainly supports/delivers Java, Java script projects based on business requirements.

Handled all aspects of the web application including maintaining, testing, debugging, deploying, and printing.

Designed and developed intranet web applications using Java, JavaScript, and CSS

Responsible for the design of client websites right from the conceptualization stage

Implemented dynamic page elements and form error validations using JavaScript.

Worked on Cross-Browser compatibility and fixed the bugs for several browsers.

Designed number of HTML forms using the various HTML form tag, according to the requirement of the end user

Used the HTML tables to great effect to achieve page layouts.

Utilized CSS to incredible impact to configuration- number of pages in a dynamic design.

Involved in the design and development of Web Services using Java to get data from advice databases, real- time cancellations and real-time enrolments.

Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement.

Environment Java, HTML, CSS, JavaScript, jQuery, Usability Testing, and SOAP, SQL, web services.

EDUCATION

Master's: Computer Science and Technology sacred Heart University [2015 -2016]

Bachelor of Technology: Computer Engineering K L University – India [2011 -2015]

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