Administrative & Customer Service Specialist
Resume:
Tiffany Colon
Clifton, NJ *****
*********@*****.***
Professional Summary
Administrative and customer service professional with 8+ years of experience supporting fast-paced front desks across judiciary, corporate office, and retail environments. Known for handling high-volume inquiries with professionalism, maintaining accurate records and digital files, and processing payments, checks, and money orders with exceptional attention to detail. Skilled in document preparation and compliance-focused case/file management, order and invoice support (BOLs/packing slips), and keeping day-to-day operations running smoothly through strong organization, prioritization, and communication. Authorized to work in the US for any employer
Work Experience
Judiciary Clerk
PASSAIC COUNTY COURTHOUSE-Paterson, NJ
October 2024 to February 2025
Assist litigants with child support applications and inquiries. Manage front desk operations, including check-ins and directing litigants to appropriate departments. Prepare and send Notice of Deficiency letters, handle checks and money orders, and manage mail duties, including sorting and delivery. Maintain accurate scanning and filing of case applications.
• Delivered exceptional customer service to litigants and attorneys.
• Streamlined mail distribution process across departments.
• Efficiently managed financial transactions, ensuring accuracy. Receptionist/Office Assistant
Major Products-Little Ferry, NJ
September 2021 to October 2024
Manage phone duties, including transferring and redirecting calls. Provide customer service and handle emails, confirming order statuses. Log invoices, create Bill of Lading and Packing Slips. Greet and sign in guests, maintain filing systems, and process paperwork, including checks. Scan files and label documents digitally.
• Transferred calls efficiently, enhancing communication flow.
• Streamlined invoicing process, improving accuracy and speed.
• Created packing slips, ensuring timely order fulfilment.
• Scanned and labelled files, reducing physical storage needs. Receptionist/Secretary
GLEN TOYOTA-Fair Lawn, NJ
December 2020 to June 2021
Manage front desk operations and greet customers. Handle phone duties, including transferring calls and notifying customers via email about car registrations. Oversee accounting tasks by processing and receipting payments. Maintain filing systems, stocking cars into computer systems and organizing labels.
• Provided exceptional customer service through effective communication.
• Streamlined phone operations, enhancing call response time.
• Accurately processed and recorded payments, ensuring financial accuracy.
• Improved filing efficiency by implementing a structured labeling system. Appointment Setter/Receptionist
TOYOTA UNIVERSE-Little Falls, NJ
September 2019 to May 2021
Manage phone duties and provide exceptional customer service. Answer and receive calls, transferring or redirecting as needed. Schedule appointments for oil changes, tire services, car malfunctions, and maintenance.
• Enhanced customer satisfaction through effective communication.
• Improved appointment scheduling efficiency.
• Facilitated smooth operations through prompt call handling. Service Representative/front Desk
24 Hour Fitness-Saddlebrook-nj
February 2019 to September 2019
Manage front desk operations and ensure excellent customer service. Greet guests, sign them in, and assist with membership registrations and personal training sign-ups. Handle cashier responsibilities and manage phone inquiries efficiently.
• Delivered exceptional customer service to enhance guest experience.
• Facilitated seamless membership sign-ups and personal training sales.
• Operated front desk efficiently, ensuring smooth gym operations.
• Responded to phone inquiries, providing timely assistance. Retail
Pagoda-Wayne-NJ
November 2018 to January 2019
Managed customer interactions and sales in a seasonal role. Processed transactions and maintained store presentation. Handled returns and promoted warranty options for jewelry. Ensured a positive shopping experience for all customers.
• Greeted customers to create a welcoming environment.
• Achieved sales targets through effective product promotion.
• Maintained store cleanliness and organization.
• Processed payments and returns efficiently.
Cashier
Home Depot-Clifton, NJ
June 2017 to July 2018
Managed customer interactions by greeting and assisting shoppers. Facilitated store credit card sign-ups and executed cashier responsibilities, including processing transactions and handling payments. Ensured accurate cash management by counting register funds at shift end.
• Delivered exceptional customer service, enhancing shopping experience.
• Processed payments efficiently, maintaining high transaction accuracy.
• Promoted store credit cards, contributing to overall sales growth. Retail associate
Forever 21-Wayne, NJ
August 2016 to June 2017
Engage customers with welcoming greetings. Maintain store appearance and organization. Oversee fitting room operations. Provide exceptional customer service and perform cashier duties.
• Process customer transactions efficiently.
• Handle returns with accuracy. Reconcile cash register at shift end.
• Enroll customers in store credit programs.
Education
Diploma
Clifton High School-Clifton, NJ
September 2012 to June 2016
Upper secondary education
High school or equivalent
Skills
• Confidential information handling
• Phone communication
• Math
• Multi-line phone systems
• Windows
• Record keeping
• Call Center
• Invoice processing
• Photocopying
• Typing
• Team Member
• Reception
• Customer service
• Hair curling
• Microsoft Outlook
• Microsoft Access
• Front desk
• Flexibility
• Administrative experience within government industry
• Client interaction via phone calls
• Customer support
• Administrative experience - Administrative experience (1-2 years)
• POS
• Cash handling
• Microsoft Word
• Time management
• Maintaining an organized workspace
• Clerical experience
• Accounting
• Hair styling
• Writing skills
• Microsoft
• Google Docs
• Administrative experience within retail industry
• Microsoft Excel
• Handling customer inquiries
• Maintenance
• Computer operation
• Computer literacy
• Filing
• Dealership experience
• Data entry
• Sales transaction processing
• Microsoft Powerpoint
• Guest services
• Analytics
• Salesforce
• Phone etiquette
• Multitasking
• Sales
• Professionalism
• Productivity software
• Administrative experience within finance industry
• Customer inquiry handling
• Mail processing
• Phone answering
• QuickBooks
• Office experience
• Guest Service
• English
• File organization
• Retail sales
• Technical Proficiency
• Cash register
• Call center experience
• Organizational skills
• Microsoft Office
• Greeting customers
• Scanning
• Proofreading
• Office equipment routine maintenance
• Accounting systems
• Processing cash transactions
• Appointment scheduling
• Shampooing
• Word processing
• Customer Care
• Communication skills
• Computer skills
• Attention to detail
• Basic math
Languages
• English
Certifications and Licenses
driver's license
CPR
March 2019 to March 2021
CPR Certification
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