Pharmacy Technician with Strong Customer Service Skills

Thuy (Connie) Truong

**** ***** ****** ** • Columbia, MD 21045

**************@*****.*** 410-***-****

Objective

Motivated and detail-oriented professional seeking a Pharmacy Technician position where I can apply my training, customer service experience, and strong interpersonal skills—while continuing to grow my healthcare career and maintain a healthy work–life balance with my family.

Professional Experience

Rite Aid Pharmacy — Pharmacy Technician Trainee / Cashier Columbia, MD Jan 2023 – Jul 2025

Assisted pharmacists in preparing and dispensing prescriptions.

Maintained patient confidentiality and ensured accurate data entry.

Processed transactions, handled insurance claims, and managed inventory.

Provided friendly and efficient customer service in a fast-paced environment.

Trained in pharmacy operations, safety protocols, and medication labeling.

(Store permanently closed July 2025)

Mrs. Fields Bakery — Cashier

Arundel Mills Mall, MD Apr 2017 – Aug 2017

Supervised daily cash operations.

Delivered high-quality customer service and handled customer inquiries. Stay-at-Home Parent / Home Baker

Columbia, MD 2017 – 2020

Managed household responsibilities and childcare for newborn son.

Operated a small home baking business specializing in custom cakes and desserts.

Vietnam Airlines — Flight Attendant

Ho Chi Minh City, Vietnam Aug 2003 – Apr 2014

Ensured the safety, comfort, and satisfaction of passengers on domestic and international flights.

Conducted safety demonstrations and handled in-flight service.

Communicated effectively in high-pressure, multicultural environments. Ben Thanh Kindergarten — Kindergarten Teacher

Ho Chi Minh City, Vietnam Aug 2001 – Jan 2003

Planned and taught lessons focused on foundational academic and social–emotional skills.

Created a positive and engaging classroom environment.

Communicated regularly with parents about student development. Education & Training

Ho Chi Minh City Teachers’ College — Teaching Diploma, 2001 University of Social Sciences & Humanities — Part-time Study (Incomplete), 1998–2002

Tran Phu High School — Graduated 1998

Vietnam Airlines Flight Attendant Training Center — Certification, 2003 Rite Aid Pharmacy Technician Training Program — 2023–2025

Pharmacy technician training and customer service program ( incomplete )

Participated in on-the-job training at Store #4295 (closed Jan 2024) and Store

#2210 (closed Jul 2025).

Howard Community College, Columbia, MD

Spring 2024: English Grammar

Fall 2024: Interactive English Speaking & Grammar Skills

Pharmacy Operations: Prescription preparation, inventory management.

Customer Service: Patient communication, problem resolution, cash handling

Technical: Microsoft Office, POS systems, pharmacy software familiarity

Languages: English and Vietnamese (bilingual)

Additional: Training, classroom management, in-flight safety procedures Hobbies

Home baking (custom birthday and wedding cakes, fondant decorating), reading, and family activities).

References

Available upon request.

Contact this candidate