Tech-Support and Administrative Specialist with Customer Focus

ERIC JOHNSON

**** *. ********

Chicago, IL *****

****.***********@*****.***

OBJECTIVE

To obtain a challenging position in a team-oriented environment where I can utilize my background in technology support and customer service.

SKILLS

Blackberry BIS/BES support, Microsoft Office & Outlook, Microsoft XP & ME, Excel, Phoenix systems, Citrix Systems, Remote Connectivity

WORK HISTORY

Full Time Musician and music production consultant 6/2005- present

-Work with various bands in Chicago and New York City as a drummer and percussionist.

-Planned and performed live shows.

-Participated on tours nationally and internationally.

-Collaborated with producers, writers, instrumentalists to create music.

-Worked with the following group (currently):

-Midnight Sun

-Rev. Billy & the Stop Shopping Choir

-Tycoon Dog

-Turbine

-Teresa Griffin

-Ascendant

-Jazmin Sky

-Isaiah Sharkey

-The Chicago Players

- Raphael Saddiq

- Grammys

Independent Blackberry Support Contractor, 9/2008 – 10/2012

- Trouble shoot Blackberry issues regarding email, themes, basic functionality, and software thru Blackberry Messenger or PIN-to-PIN messaging system

- Alert clients of upcoming Blackberry software and features from websites such as Pinstack.com and Crackberry.com

- Send updates of Blackberry issues and gain referrals through proprietary use of my own Blackberry support site thru my college alumni network

David Yurman, 3/2008 –9/2008**Administrative assistant/Data Specialist

- Import data in Excel regarding all jewelry that is rejected and must be sent back to vendors

- Utilized QAD system to process special rejections to be sent to shipping for customs preparation

- Kept a tally of all jewelry that was sent to local vendors for rework work orders

- Sent pre-alerts to vendors of when their items would be returned

- Processed items in excess quantities to be sent back to vendors and recorded all tracking numbers

- Configured invoices for all rejected jewelry

RepairTech 1/2008 – 2/2008**Customer Service Representative (temp)

- Assisted customers in setting up their extended warranties on electronics and other household goods.

- Informed clients of what products we covered under extended warranty

- Researched to stay abreast of the latest electronic products for warranty purposes

Securities and Exchange Commission Compliance Division 11/2007--12/2007**Administrative assistant (temp)*

- Assisted with provisioning and registering of members for conventions.

- Answered registered member’s questions about upcoming meetings and conferences

- Helped configure desktop computers for member registration and orientation

Latham & Watkins LLP 9/2007 – 10/2007**Blackberry Administrator (consultant)

- Provision Blackberry devices on the Blackberry Enterprise Server for corporate email and wireless syncing

- Utilize the Blackberry Desktop Manager for the following Blackberry software installation, upgrades, and backup, corporate software installation and for trouble shooting issues with email

- Manage and inventory new devices, upgrades, and loaner devices

- Trouble shoot PDA issues over the phone

- Familiarize with provider sites (AT&T, Verizon, & T-Mobile) in order to obtain international roaming information, network outages, and voice activation

- Utilize the Blackberry devices for activating user-defined settings allowed by the firm

- Assist and teach users the functionality of their devices

EDUCATION

*University of Illinois*Bachelor of Science in Marketing/ Business Administration *1995

*Blackberry Certified Support Associate T1 v.4.0 & 4.1 (BCSA140 & BCSA141) *2006

References available upon request

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