Remote Customer Service Specialist Satisfaction-Driven Expert
Resume:
Ricky Mattos
Adequate Colleague
Okmulgee, OK ***47
**.******.**@*****.***
Professional Summary
A loyal and versatile team player focused on driving operational excellence. Proven ability to balance speed and precision, ensuring all contributions meet the highest standards of accuracy and efficiency. Authorized to work in the US for any employer
Work Experience
Spousal Caregiver
Angels Advocates-Okmulgee, OK
November 2017 to Present
• Prepare nutritious meals that adhered to dietary restrictions and preferences for satisfying health.
• Facilitate mobility support by assisting my wife with motivation on exercise engagement during outdoor activities.
• Provide emotional support l through active listening and compassionate engaging.
• Manage medication schedules to ensure timely and accurate administration in alignment with healthcare plans.
• Deliver companionship services that enhance social interactions and overall well-being.
• Assist with daily living tasks to promote independence and improve quality of life. Stock Associate
Sinclair Gas Station-Okmulgee, OK
May 2024 to August 2024
Was put on medical leave.
Painter/Laborer
The Refuge Church-Okmulgee, OK
March 2024 to April 2024
A contract job to complete paint and trims of various sections in the interior of the auditorium and cafeteria.
Kitchen Manager/Cook
Stetson Lounge & Grill-Orange, NJ
May 2010 to August 2017
Extensive experience throughout the kitchen aspect in restaurant hospitality from dish art to menu planning, price negotiations with superiors, custom orders to regular menu on premises and take outs. Call orders, delivery drivers, monitor safety measures and procedures are practiced within the staff and areas. Quality control is imminent. Staff schedules and payroll. Drop receipts after thorough review of orders. Inventory weekly. Background checks on all new hires. Always courteous, informative and personable to customers and staff. Manage for a well progressive outstanding shifts throughout the establishment.
Kitchen Manager
Stetson Lounge & Grill
April 2010 to August 2017
(7 years 5 months)
Responsible for the safety & functionality of all the 'Back of House' areas. Cleanliness & sanitization is part of safety & security. Aiming for pleasantness throughout the dining & team efficiency throughout the kitchen. Receipt drops after each shift. Truck delivery & inventory conducted daily. Light Bookkeeping practice is required. Scheduling of kitchen staff. Line Cook/Prep Cook/Dishwasher
Steak & Eggs-Okmulgee, OK
March 2013 to November 2013
Started as dishwasher, promoted to Busboy in few months where I was also promoted to line cook/prep. Learned many of the back of house diner like atmosphere. Had obtain a food handlers card which was mandatory on premise.
HOSPITALITY Recruit & Trainer
Star Hospitality Group-New York, NY
May 2005 to January 2012
Recruitment and training in the Black tie catering environment. Data entry all the prior work related tasks to the computer bank of the clients and recruits according to details of precision. HR Recruiter Hospitality/Black Tie Events
Star Hospitality Group
May 2005 to January 2012
As a Human Resources (HR) Recruiter in the hospitality industry, I specialize in identifying, attracting, and hiring top talent to meet the staffing needs of hotels, restaurants, resorts, and other establishments in the hospitality sector. With a deep understanding of the unique demands and challenges of the hospitality industry, I am adept at sourcing candidates who not only have the necessary skills and experience, but also fit the company culture and values.
I am skilled in various recruitment strategies, including online job postings, networking, and social media outreach, and I am experienced in screening resumes, conducting interviews, and coordinating hiring processes. I am committed to promoting diversity and inclusion within the workplace and ensuring compliance with all labor laws and regulations.
In addition to recruitment, I also participate in employee onboarding and training, performance management, and retention strategies. My goal is to ensure that our team is not only well-staffed, but also engaged, productive, and satisfied in their roles. Lead Dancer/Entertainer
Viacom
October 1990 to June 1994
(3 years 9 months)
Started as dancer with Clubb MTV. Then Became Lead dancer with The Grind(Halloween Special was the first production). Performed and featured in several music videos from various music artists(Sweet Sensation, Janet Jackson, Madonna, Glenn Medeiros to name a few) Dance Instructor/Choreographer
Viacom INC MTV NYC-New York, NY
October 1990 to April 1994
Bi-weekly one day recording for a television series called The Grind. Portraying a night club goer with other performers on the same characteristics of club dancing to the music and edited clips of the original music video made by the artist. Provided own costumes & clothing as well as short choreographed steps with fellow dancers to entertain direct to home viewers of the broadcast. Travelled, stage presence and experience. Back up stage dancer for artist upon request or needed. Smile and be your best. Lifeguard/Swim Instructor
Lighthouse Point Marina-Toms River, NJ
June 1989 to August 1990
Seasonal summer job at a boating marina where they had a public pool & dive board that I instructed the conduct of members and their guests, remind those on hazardous behaviors not tolerated. Convey the pool area for any immediate attention is necessary towards life threatening situations. Instructed adolescents basic swim lessons and light CPR drills with practice doll. Keep pool and area clear of debris or items that can cause harm or injury to those engaged in the poolside area. Iradicate good behavior
& conduct within all members and guests.
Kitchen Supervisor
Education
Loss Prevention & Security (Vocational training)
Barclay Career School-East Orange, NJ
September 1991 to June 1992
Received a Certificate of Completion.
General Studies (High School Diploma)
Ricky Mattos - page 1 West Orange Mountain High School September 1988 to June 1989
High school diploma
West Orange Mountaineers-West Orange, NJ
September 1988 to June 1989
Had first lunch work release. Took up Accounting 101 as extra curriculum. General (Private Academy)
Our Lady of Immaculate Conception-Montclair, NJ
September 1985 to June 1988
First three years in private high school. Took Spanish classes for extra curriculum. Accounting (General)
Immaculate Conception Montclair-New Jersey
September 1984 to June 1987
Skills
• Quality Assurance
• Information security compliance
• Medical records
• Microsoft Word
• Research
• Continual Improvement Processing
• Human Resources Experience
• Data entry
• Document & Data Security
• Candidate sourcing
• Keen Sense of Details
• Typing
• Microsoft Excel
• Phone communication
• Technical troubleshooting support
• Interpersonal Skills & Communications
• Windows
• Team motivation (leadership skill)
• Regulatory compliance
• Learning Strategies
• Computer literacy
• Social media (candidate sourcing)
• Client relationship development
• Constitutionalist
• Electronic health records (EHR) management
• Computer operation
• Training
• Customer relationship building
• Client interaction via phone calls
• Highly Organized
• Decision making
Links
www.facebook.com/ricx7ir
https://www.facebook.com/R1CKST3R
https://www.youtube.com/@AN3CD073
Certifications and Licenses
Certificate of Completion of a vocational course in Loss Prevention & Security Present
Expertly trained in a 9-month Loss Prevention program focusing on behavioral analysis and surveillance. I translate these foundational skills into a keen analytical mindset, using pattern recognition to predict outcomes and proactively resolve issues.
CPR Certification
Groups
Save Our Children
May 2012 to Present
Share resources and demonstrate, illustrate awareness. Field coordinates of teams and supplies. Immediate thorough contacts to local or closest safe haven for administering rescue & safety. Locate local authorities and agencies necessary on particular situations. Educate public on knowing particular signs and behaviors & properly engage the 'what to do's' and 'what not to do's' for safe encountering. Freelance various genres of demonstrations(Street art, posters, stickers, rubber bracelets, online art, blogging, classroom guest speakers, live performances of poetry, songs, improvational acts, music sessions in groups, events of precise education and awareness of that moment. Prayer services in public for spiritual guidance in all around us and beyond.
Anonymous Activism
April 1994 to Present
Various of awareness and public relations advocacy on human and animal rights. Fundraisers annually for several charities and organizations. Flyer distributions on different events and demonstrations throughout communities, preparing and sharing education on preventive measures and diagnosing aislements from bullying counteracting, suicide/addiction support system, providing invitations & resources of the events criteria. Volunteer on area setups for particular occasions(tables, chairs, booths, literature, pamphlets, brochures, gadgets, et cetera) of info and resources on the subject at matter. Communicate with crowd and spectators in a positive learning experience. Maintain friendly and courteousness while in group discussions.
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