Progressive Retail & Customer Service Specialist

Dorianna Gonzales

**** * ******** ** ******, California 93722

559-***-****

***********@*****.***

Authorized to work in the US. Holiday and weekend availability. I enjoy working with people. I am knowledgeable about music and secondhand items, and comfortable handling sales, inventory, and online orders.

Education

Farber Educational Center, Fresno CA — High School Diploma Class of 2025

Awarded Merit for the second semester of the 2024-2025 school year Music & Creative Arts Club — Farber Educational Center

-Helped organize club materials and shared music/art interests with others

-Worked with other members on small projects and events Fresno City College – Fresno CA

Coursework toward Associate in Arts in Journalism for Transfer 2026-Present

Experience

Online Shop / Independent Seller — Remote / Fresno, CA May 2024 - Present

-Listed items online with clear descriptions and photos.

-Packed and shipped orders quickly and carefully.

-Messaged customers about orders, questions, and issues.

-Kept track of inventory and updated listings as items sold.

-Helped with returns and problem-solving when needed. Skills

Customer service

Retail & thrift store work

Inventory sorting & pricing

Audio equipment knowledge

Merchandising

Hobbies

Photography

Welded sculpture

Pottery

TIG Welding

Graphic Design

2

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