Account Resolution & Collections Specialist

Sheila Jenkins

Hagerstown,Maryland

301-***-**** *.***********@*****.***

Professional Summary

Experienced Account Resolution and Collections Specialist with a strong background in customer service, payment negotiation, and account management. Known for maintaining professionalism while resolving complex account issues, meeting performance goals, and providing compassionate, solution-focused support to customers. Reliable, detail-oriented, and highly skilled in handling sensitive financial matters.

Core Skills

Account Resolution & Collections

Payment Arrangements & Negotiation

Customer Service & Conflict Resolution

Account Research & Documentation

Call Handling (Inbound/Outbound)

Compliance & Policy Adherence

Time Management & Organization

Data Entry & CRM Systems

Microsoft Office (Word, Excel, Outlook)

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