Customer Support Specialist with CRM Expertise

ANSH VERMA

■ Grande Prairie, Alberta *************@*****.*** +1-780-***-****

PROFESSIONAL SUMMARY

Customer Support Executive with 1+ year of experience delivering high-quality service through voice and non-voice

channels. Proven ability to resolve customer issues, manage service requests, and maintain accurate

documentation while meeting performance metrics. Experienced in CRM systems, back-office operations, and cross-

team collaboration. Motivated to contribute strong communication and problem-solving skills to a Canadian customer

focused organization.

RELEVANT EXPERIENCE

Customer Care Executive – Blended Process

Amyra Cadezone Services Pvt. Ltd., India Apr 2024 – May 2025

• Provided customer support via phone, email, and chat in a fast-paced environment

• Resolved inquiries, complaints, and service requests in line with SLA requirements

• Documented interactions accurately using CRM and ticketing systems

• Maintained high customer satisfaction and quality scores

Back Office Customer Expert

Teleperformance, India Aug 2025 – Nov 2025

• Handled non-voice customer cases including data review and issue resolution

• Ensured accuracy, compliance, and timely completion of customer requests

• Supported frontline agents by resolving escalations and backend tasks

CUSTOMER SUPPORT SKILLS

Customer Service Complaint Resolution CRM Systems

Email & Chat Support Call Handling Ticket Management

MS Office Data Accuracy Time Management

Communication Skills Problem Solving Team Collaboration

EDUCATION & TRAINING

Diploma in Computer Applications (1 Year) Completed May 2025

High School Diploma Completed in India

IBM Data Analyst Professional Certificate Completed Jan 2026

ADDITIONAL INFORMATION

Permanent Resident

Willing to work shifts, weekends, and holidays

Open to on-site, hybrid, or remote customer support roles

Contact this candidate