Customer Service-Oriented Ride Operator with Safety Focus

Diana Yanqui

Orlando, Fl, 407-***-****, **********@*****.***

SUMMARY Proactive and dedicated Ride Operator with over 2 years of experience in ensuring guest safety and delivering exceptional customer service. Proven ability to respond to safety audits and maintain compliance, supported by bilingual communication skills honed during prior office assistant role. Known for fostering a welcoming environment and collaborating effectively with team members. Passionate about enhancing guest experiences and committed to contributing positively to NBC Corporation.

WORK EXPERIENCE

05/2025 – Present Ride Operator, NBC Corporation Orlando Monitored ride operations to ensure guest safety and enforced all admission requirements.

Provided exceptional customer service by assisting guests with boarding and unloading.

Conducted safety audits, adhering to standards set by the American Red Cross and internal guidelines, maintaining compliance at all times. Upheld cleanliness and professionalism while fostering a welcoming environment for guests.

Collaborated with team members across multiple park areas through effective cross-training initiatives.

08/2021 – 09/2023 Office Assistant, Yanquis Construction Orlando Facilitated daily operations, encompassing payroll processing, scheduling, and client communications.

Interpreted and translated emails, texts, and phone communications for a bilingual clientele.

Oversaw filing, document scanning, and the intake process for new clients. Coordinated the delivery of materials and equipment, while efficiently managing payment collections.

EDUCATION

08/2023 – Present University of Central Florida

Bachelor's Degree, Engineering

Orlando

08/2021 – 05/2023 Valencia College

Associate in Arts Degree

Orlando

SKILLS Workday Microsoft Office Suite

Adobe Pro Guest & Customer Service

Excellence

Safety & Compliance Monitoring Team Collaboration & Cross- Training

Conflict Resolution & Time

Management

LANGUAGES English (Bilingual) Spanish (Bilingual)

Contact this candidate