Dedicated Customer Service and Administrative Leader
Resume:
Laurie A. Cronin
Woodbridge, VA 22192
**********@*****.***
Objective:
To obtain a position that will enable me to utilize my strong problem solving and customer service skills, along with my extensive history of managing employees and making executive decisions without immediate supervision.
Experience:
2021- 2023 Prince William County Manassas, VA
Administrative Technician, Office of Criminal Justice Service
Greet clients and schedule them with Probation Officers to enroll in Pretrial or Probation Program as ordered by the local court system.
Use PTCC, MOCHA and OMS to enter data for client files.
Run Virginia Criminal Information Network (VCIN) reports on clients for the Probation Officers.
Answer and transfer telephone calls.
Research information in various databases for clients and Probation Officers.
Open and close office.
Assist Probation Officers and various team members as needed.
Date stamp and sort court documents.
2006 - 2019 Prince William County Woodbridge, VA
Chief of Staff to Chairman of the Board of County Supervisors
Managed the Chairman’s office, duties included: hiring and supervising employees, processing billing and reimbursements, office budget, ordering office equipment and furniture, employee schedules and prepare and write employee annual reviews.
Responded and resolved all constituent concerns on behalf of the Chairman through e-mail and correspondence. This involves researching the County Code and State Code, interacting, meeting, and working with Department Directors on a regular basis.
Staff Liaison to County Executive’s office including the Clerk of the Board, Department Directors, and the Board of County Supervisors.
Planned and organized Town Hall Meetings and other community events for the Chairman and the Board of County Supervisors. This includes the coordination of preparation of facilities before events, setting the agenda, supervising staff and assisting with all aspects during the event.
Attended events and meetings with business members, senior staff and the community on behalf of the Chairman.
Assisted and acted on behalf of the Chairman in reviewing and scheduling Agenda items with Clerk of the Board, County Directors and County Executive.
Responsible for handling all FOIA requests for Chairman’s office.
Provided administrative support to Chairman and Board of County Supervisors including taking notes, summarizing information for meetings with citizens, answering phones, handling confidential information for Closed Session items.
Briefed Chairman on County events, confidential matters, and political issues.
2004-2006 Prince William County Woodbridge, VA
Senior Aide to Supervisor of the Board of County Supervisors
Managed Supervisor’s office, duties included: submitting bills, mileage, and reimbursements. Supervised employees and their schedules ordered office supplies, office equipment, and furniture.
Responsible for Supervisor’s schedule and maintaining his calendar.
Solely responsible for coordinating public events for the Supervisor including Town Hall Meetings.
Handled all large and small constituent issues, office correspondence, meetings and projects including mass mailings and the Occoquan District Newsletter.
Attended Board of County Supervisor, Chamber of Commerce and Prince William County events with or on behalf of the Chairman.
Data entry, filing, answer phones.
2003-2004 First Continental Mortgage Woodbridge, VA
Senior Loan Processor
Processed Conventional, Sub-Prime, VA, FHA, and Streamline loans.
Supervised two loan processors and an office assistant.
Customer Service Manager: liaison to banks and customers for loan information and scheduling closings.
Managed office, duties included: ordering supplies, payroll and insurance, scheduling and paying bills.
1995-2003 NRI Staffing Resources Washington, D.C.
Account Executive/ Recruiter
Recruited, interviewed, and placed temporary and permanent administrative and legal secretarial candidates for top companies, law firms and Associations in the Washington Metro Area.
Responsible for over 100 temporary personnel daily.
Instantly and professionally filled over 10 urgent requests or more for temporary personnel daily with the right candidate.
Received numerous achievement awards on a monthly and yearly basis.
Achieved highest ranking for sales by achieving the President’s Club five years in a row.
Earned company’s highest honor of Account Manager of the year in 2000.
Member of the “Million Dollar Club” after grossing over two Million dollars in revenue for the company.
Education:
1988-1992 Radford University Radford, VA
Interdisciplinary Studies: Psychology, Sociology and Criminal Justice
Computer Skills:
Microsoft Office: Word, Excel, Access, and Outlook
Qualifications:
Works independently with little or no supervision, exceptional spelling and verbal skills, excellent at completing tasks in a timely manner, team player, excellent interpersonal skills, leader in providing public service, consistently displays ability to deal with confidential and politically sensitive matters. Ability to work in high demand, high pressure situations. Amazing problem-solving abilities.
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