JENNIFER NICHOLS
Tyler, TX • ********.**********@*****.*** • 903-***-****
PROFESSIONAL EXPERIENCE
CONCENTRIC
Accounts Receivable Collection Specialist 2023–Present
● Manages and maintains accounts receivable processes, ensuring timely and accurate collection of outstanding balances to meet organizational cash flow goals
● Contacts clients to resolve overdue accounts, negotiates payment plans, and maintains a professional rapport to secure payment while strengthening client relationships
● Posts and reconciles daily payments in the banking system with precision, ensuring accurate financial records and minimal discrepancies
● Monitors and tracks aging accounts, prepares detailed reports for management, and recommends proactive strategies to minimize delinquencies
● Collaborates with internal teams to address billing discrepancies and customer inquiries, ensuring swift and effective resolution
● Maintains up-to-date documentation of all collection activities, adhering to company policies and regulatory standards
● Demonstrates proficiency in financial software and tools to optimize workflow, ensuring data accuracy and operational efficiency
● Contributes to a collaborative team environment by sharing insights and strategies to enhance collections performance and support departmental goals
BROOKSHIRE GROCERY COMPANY
Category Management - Inventory Control Analyst 2010–2023
● Supported category management through accurate inventory tracking and analysis across assigned product lines
● Resolved work and purchase order discrepancies to maintain category-level inventory accuracy
● Conducted weekly counts and monitored stock levels to ensure product availability and reduce shrinkage
● Analyzed sales and inventory trends to assist in forecasting and product assortment decisions
● Partnered with cross-functional teams to improve inventory processes, drive category performance, and control costs BROOKSHIRE GROCERY COMPANY
Check Collections - Data Entry 2002–2010
● Entered and organized client data into company systems, ensuring accuracy and accessibility
● Collected and digitized files, reducing paper usage and streamlining records management
● Responded promptly to inquiries, maintaining strong internal and external communication
● Consistently exceeded quality goals, improving overall team efficiency and output SKILLS
● Inventory Management
● Materials Requisition
● Data Entry & Accuracy
● Payment Processing
● Collections & Accounts
Receivable
● Report Analysis
● Trend Forecasting
● Organization &
Prioritization
● Attention to Detail
● Communication Skills
● Problem Resolution
● Process Improvement
● Customer Service
● Team Collaboration
● Record Keeping
● Accounts Reconciliation
● Invoice Processing
● Financial Reporting
● Aging Report
Management
● Workflow Optimization
● Time Management
● Microsoft Excel
● Internal Collaboration
● Customer Account
Management