Customer Service & Care Coordinator Professional

OMOYEMI BAMIDELE OJO

Chicago, IL ***** +1-224-***-**** ************@*****.*** linkedin.com/in/omoyemi-ojo PROFESSIONAL SUMMARY

Customer-focused professional with over 5 years of experience working in fast-paced service environments. Strong background in client communication, case coordination, documentation, and problem resolution. Skilled at handling inquiries, resolving concerns efficiently, and ensuring a positive customer experience. Detail-oriented, organized, and proficient in Microsoft Office and electronic record systems.

CORE COMPETENCIES

• Customer Service & Client Relations

• Complaint Resolution & Conflict Management

• Appointment Scheduling & Follow-Up

• Data Entry & Documentation

• Multitasking in High-Volume Settings

• Verbal & Written Communication

• Confidentiality & Compliance (HIPAA Awareness)

• Team Collaboration

• Microsoft Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Care Coordinator — Iwosan Lagoon Hospitals, Lagos, Nigeria (Sept 2023 – Mar 2025)

• Served as primary point of contact for clients, addressing inquiries and resolving concerns promptly.

• Coordinated appointments and follow-ups to ensure seamless service delivery.

• Maintained accurate records while ensuring confidentiality and compliance.

• Collaborated with team members to improve service efficiency and client satisfaction. Customer-Facing Healthcare Professional — Iwosan Lagoon Hospitals (Apr 2022 – Sept 2023)

• Provided frontline support in a high-volume environment.

• Explained processes and next steps clearly to clients.

• Managed documentation and electronic records with strong attention to detail. Service Support Associate — Tinuola Medical Centre (Jan 2021 – Mar 2022)

• Delivered client-centered service and coordinated referrals when necessary.

• Educated clients about available services and responded to inquiries. Operations Intern — Federal Teaching Hospital (Sept 2019 – Aug 2020)

• Assisted in managing client flow and maintaining organized records.

• Communicated effectively with clients and team members. EDUCATION

Master of Public Health (In View) — Ahmadu Bello University, Nigeria Bachelor of Medicine, Bachelor of Surgery — Ekiti State University, Nigeria (2019)

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