Remote Customer Service & Operations Leader

Beverly Villa

San Clemente, CA ***** 210-***-**** **********@*****.***

RE: Remote Customer Service & Operations Professional To the Hiring Team,

I am writing to express my strong interest in a remote customer service or coordinator position with your organization. Having spent over a decade excelling in high-volume, regulated environments— including insurance, mortgage lending, and tele-services—I offer a unique blend of leadership experience and a proven ability to drive results from a home-based office. In my most recent role as a Production Supervisor at TTEC, I managed the daily performance, coaching, and on-boarding of remote agents. This leadership experience, combined with my extensive background as a Licensed Medicare Sales Agent, has equipped me with the ability to handle complex escalations, maintain high client retention rates, and exceed strict KPI's. Whether I am educating a client on their healthcare options or managing a team’s daily queue, my focus remains on world-class service and detail-oriented problem-solving.

Key highlights of my professional background include:

• Remote Proficiency: Proven success in self-directed environments, utilizing tools like Salesforce, Microsoft Office 365, and various CRM platforms to manage high volumes of inbound and outbound contacts.

• Industry Versatility: A deep understanding of finance, insurance, and mortgage regulations, ensuring 100% compliance and data integrity in every transaction.

• Relationship Building: A "servant-minded" approach that converts one-time callers into long- term community relationships through empathy and active listening.

• Leadership & Training: Experience in facilitating virtual training sessions and improving team efficiency through proactive coaching and performance monitoring. I am a self-motivated professional who thrives in fast-paced atmospheres and requires minimal supervision to meet stringent deadlines. Based in San Clemente, CA I am eager to bring my local expertise and global service standards to a forward-thinking remote team. Thank you for your time and consideration. I look forward to discussing how my diverse skill set can contribute to your company’s continued growth and success. Sincerely,

Beverly Villa