Operations and Behavioral Support Professional

Jaedyn Wiggins

(***) -***-**** *******@*****.***

Summary

Motivated and adaptable professional seeking an opportunity to contribute strong organizational, communication, and leadership skills in a dynamic workplace, while continuing to learn and grow within the company.

Education

Cerritos College, Norwalk CA - AA degree in Business Administration, August 2019 - May 2021

● Relevant Coursework: Accounting, Fundamentals of Business, and Marketing California State Fullerton, Fullerton CA- International business with intercultural management January 2022 - August 2025

● Relevant Coursework: Business Writing, Professional and Career Development, Financial management, Business Analytics, International business finance Skills

● Leadership

● Communication skills

● Teamwork

● Customer Service

● Time Management

Experience

Behavioral Interventionalist - RCM Healthcare, Bellflower, CA, September 2025-Present

● Implement individualized behavioral intervention plans (BIPs) to support clients with developmental, behavioral, or emotional challenges.

● Collaborate with multidisciplinary teams, including therapists, educators, and families, to ensure consistent implementation of client goals.

● Utilize Applied Behavior Analysis (ABA) techniques to promote skill development in communication, social interaction, and adaptive behavior.

Behavioral Technician- AST Learn behavioral, Orang,e CA, December 2022-June 2024

● Collect and record data on patient behavior

● Carry out clinical assessments and other administrative duties

● Provide direct care to clients in a one on one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor YMCA After School Teacher - Scholarship prep, Santa Ana CA, September 2021 - December 2022

● Devised new course structure, adapting teaching patterns as per the learning needs of student groups

● Lead and promote positive behavior, attitude, and language while developing positive conflict resolution skills among children

● Conduct a health check of children at the time of arrival for lesson planning

● Developed curriculum plan for batch of 50 students, addressing academic gaps in the frequency of assessments

Shift Leader - Jack in the Box, Norwalk CA, October 2020 - June 2021

● Coach and led a team of 12 to reach the ultimate goal

● Uphold daily cleaning duties to keep up restaurant hygiene

● Supervised redressal of customers' grievances, increasing customer retention rate by 55%

● Coordinate to guest action plans and food safety audits undertaken by Kitchen Manager, overseeing food preparation by 5 cooks

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