Versatile Marketing Research and Customer Service Specialist
Resume:
BENITA TILLMAN
Cincinnati, Oh 45246
*********@*******.***
EDUCATION
Cincinnati State Technical College 1996-1998
Cincinnati, OH
MAJOR: BUSINESS AND COMPUTER PROGRAMMING
SOFTWARE CLASSES: EXCEL, WORD, ACESS, BASIC, HTML
MEMBERSHIPS: PHI THETA KAPPA
TUTORED: ACCOUNTING & ENGLISH & PROGRAMS LOGICS & METHODS Miami University 1978-1979
Oxford, OH
MAJOR: INTERNATIONAL STUDIES
Wyoming High School 1974-1978
Wyoming, OH
MEMBER: SPANISH HONOR SOCIETY
PROFESSIONAL EXPERIENCE
1/23 TO PRESENT CALIFORNIA MARKETING GROUP
SAN DIEGO,CA
MARKET RESEARCH INTERVIEWER
3/20 TO 2/22 US BANK
CINCINNATI, OH
CUSTOMER SERVICE BANKER
10/19 TO 5/20 GDCC
CINCINNATI, OH
MARKET RESEARCH INTERVIEWER
CINCINNATI, OH
4/12 TO 9/17 SGS
CINCINNATI, OH
SCHEDULER INBOUND CALL CENTER
CUSTOMER SERVICE AND CONDUCT SAFETY TRAINING
11/10 TO 1/12 STAFFMARK /KROGERS
CINCINNATI, OH
CUSTOMER SERVICE REPRESENTATIVE FOR INBOUND CALL RESOLUTION 9/95 TO 1/12 BENITA'S
CINCINNATI, OH
OWNER OF HAND CRAFTED JEWELRY DESIGNS AND ART
PRICING, PLANNING, DISTRIBUTION, PURCHASING, PROMOTION, ACCOUNTING, ATTENTION TO DETAIL
7/09 TO 12/09 QFACT MARKETING RESEARCH
CINCINNATI, OH
RECRUITER FOR FOCUS GROUPS IN AN INBOUND/OUTBOUND
CALL CENTER
2 /06 TO 07/09 YOUTHLAND ACADEMY
CINCINNATI, OH
TEACHER FOR CHILD DAY CARE FACILITY, TEACH INFANT AND TODDLER AND SCHOOL AGE: ART, MOTOR SKILLS, SCIENCE, READING HISTORY, ETIQUETTE, FACILITIES MANAGEMENT, TRAINING IN CPR AND FIRST AID
12/01 TO 12/04 MARKETING RESEARCH SERVICES
CINCINNATI, OH
INTERVIEWER/QUALITY ASSURANCE OUTBOUND CALL CENTER MONITOR AND EVALUATE QUALITY OF INTERVIEWS
2/98 TO 9/01 CONVERGYS
CINCINNATI, OH
SUPERVISOR OUTBOUND CALL CENTER
EVALUATE STAFF AND UPDATE STANDARD OPERATING PROCEDURES & IMPLEMENT NEW PROCEDURES, STREAMLINE WORK FLOW AND MAINTAIN HIGH QUALITY STANDARDS, FACILITIES MANAGEMENT
PROCEDURES,
3/84 TO 7/89 BURKE MARKETING RESEARCH
CINCINNATI, OH
MANAGER OUTBOUND CALL CENTER
CONDUCT PRESENTATIONS AND MEETINGS WITH UPPER MANAGEMENT COMMUNICATE AND COORDINATE WITH THIRD PARTY
VENDORS ON QUOTAS AND QUALITY OF MARKET RESEARCH STUDIES OFF SITE FROM MAIN LOCATION
TRAINING & PERSONNEL DEVELOPMENT (8 SUPERVISORS AND 150 INTERVIEWERS), SCHEDULER, GENERATE REPORTS,
NEGOTIATE WITH THIRD PARTY VENDORS ON PRODUCTS AND SERVICES UTILIZED IN CALL CENTER,
GENERATE STATISTICAL REPORTS, PRESENTATIONS, PUBLIC RELATIONS PROJECT MANAGEMENT, BUDGETING, SCHEDULING,
FACILITIES MANAGEMENT, DEVELOP TRAINING PROGRAMS
ZENGER MILLER TRAIN THE TRAINER, COLLABORATE & CONDUCT INTERVIEWS WITH HUMAN RESOURCES
ANALYZE QUALITY AND PRODUCTION STANDARDS
11/80 TO 7/83 FIRST CALL
CINCINNATI, OH
SUPERVISOR
INBOUND ORDER PROCESSING CENTER, FACILITIES MANAGEMENT MONITOR CALL VOLUMES AND EVALUATE STAFF, ENSURE QUALITY STANDARDS PROFESSIONAL MEMBERSHIPS
BUSINESS PROFESSIONALS OF AMERICA
LISTED IN WHO'S WHO IN BLACK CINCINNATI
Contact this candidate