Remote Claims & Mortgage Processing Specialist

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Cameron Park ***** 1-916-***-**** *********@*****.***

Professional with extensive experience as a Claims Reviewer with MMC Group and a Remote Senior Loan Processor at Sierra Pacific Mortgage, excelling in regulatory compliance and quality assurance. Proven track record in streamlining processes, enhancing workflow efficiency, and fostering strong communication. Committed to continuous learning and delivering exceptional customer service.

• Customer service focus • Professionalism and integrity

• Decision-making • Continuous learning attitude

• Claims processing experience • Documentation review

• Regulatory compliance awareness • Quality assurance practices

• Verbal communication • Data verification

Remote Claims Reviewer, 11/2021 - 03/2023

MMC Group – Cameron Park

• Reviewed claims for compliance with regulatory guidelines and company policies.

• Analyzed documentation to ensure accuracy in claim processing and adjudication.

• Collaborated with cross-functional teams to resolve discrepancies and improve workflows.

• Utilized claims management software to track and manage case progress efficiently. Remote Senior Loan Processor, 03/2011 - 09/2014

Sierra Pacific Mortgage – Folsom

• Reviewed loan applications for accuracy and compliance with regulations.

• Managed communication between borrowers, lenders, and underwriters to facilitate timely processing.

• Trained junior processors on company policies and industry best practices.

• Streamlined document collection processes to enhance workflow efficiency. P S

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Senior Mortgage Loan Processor, 10/2007 - 02/2011

Self Employed – Folsom

Managed full-cycle mortgage loan processing, ensuring compliance with regulations and company policies.

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• Collaborated with clients to gather required documentation for mortgage applications.

• Streamlined processes to reduce turnaround time for loan approvals and closings.

• Mentored junior processors on industry best practices and procedural efficiencies.

• Evaluated borrower creditworthiness through thorough analysis of financial documents.

• Implemented quality control measures to enhance accuracy in loan processing tasks. Coordinated communication between lenders, borrowers, and third-party vendors for seamless transactions.

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Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.

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Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.

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Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.

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High School Diploma

El Rancho High School - Pico Rivera, CA

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