Property Operations and Guest Services Professional

ASHLEE HAIR

**** ******** **. **** *****, IN. ***35 · 260-***-****

Email · ************@*****.***

I would love to obtain a position that will allow me to utilize the skills I have already have meanwhile encourage me to obtain new ones. I believe I’d be an asset to your team due to my determination and dedication to any project I set my mind on.

EXPERIENCE

JUNE 2023 – CURRENT

PROPERTY MANAGER, Storage Rentals of america

OVERSEE OPERATIONS FOR THREE RESIDENTIAL PROPERTIES, ENSURING SMOOTH DAY-TO-DAY MANAGEMENT AND TENANT SATISFACTION.

MANAGE PROPERTY SALES, RENTAL COLLECTIONS, LEASE AGREEMENTS, AND EVICTION PROCESSES IN COMPLIANCE WITH LEGAL REQUIREMENTS.

COORDINATE AND EXECUTE PROPERTY AUCTIONS, MAXIMIZING RETURNS AND MAINTAINING ACCURATE RECORDS.

PERFORM LIGHT MAINTENANCE AND PROPERTY UPKEEP, INCLUDING CLEANING COMMON AREAS AND UNIT TURNAROUNDS.

SERVE AS PRIMARY POINT OF CONTACT FOR TENANTS, ADDRESSING INQUIRIES AND RESOLVING ISSUES EFFICIENTLY.

JUNE 2022 – JUNE 2023

ASSITANT MANAGER, Holiday Inn Express & Suites

Assisted in overseeing daily hotel operations, ensuring exceptional guest service and smooth front desk, housekeeping, and maintenance coordination

Supervised, trained, and scheduled staff across multiple departments to maintain service standards and operational efficiency

Resolved guest concerns and escalated issues promptly, consistently improving guest satisfaction and online review scores

Supported revenue management efforts by monitoring occupancy, room rates, and upselling opportunities

Assisted with budgeting, payroll, and expense control to meet financial targets

Managed front desk operations including reservations, check-ins/check-outs, cash handling, and night audit support

Collaborated with the General Manager on performance evaluations, disciplinary actions, and staff development

Coordinated with vendors and service providers to ensure timely maintenance and supply management

Assisted with onboarding and training new hires to promote consistency and team engagement

Acted as Manager on Duty in the General Manager’s absence

JANUARY 2021 – JUNE 2022

ON SITE MANAGER, Woodspring Suites

Supervise and direct all employees

Review and approve property payroll

Train, coach and engage all direct reports

Ensure guest satisfaction

Monitored cash managements and in-house balances

Operated on call shifts

MAY 2019 – JANUARY 2021

GUEST SERVICE AGENT, woodspring suites

Check guest in/out

Obtain payments for rent due by maintaining guest ledger

Obtained sales leads and forwarded them to the correct department

Wash, dried, folded and sorted all laundry

Assisted in bank deposits

Assisted OSM in training new employees

Assisted in on call shifts

FEBRUARY 2017-MAY 2019

KEY HOLDER/TEAM LEAD, soma intimates

MAINTAINED SALES GOALS DAILY

OPERATED POS SYSTEM

ASSISTED IN TRAINING OF NEW EMPLOYEES

ENSURE STORE WAS CLEAN AND INVITING

EDUCATION

Elmhurst High School June 2007

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