Flexible Frontline Support Professional

**/**** - **/**** *********

Budd Group, Greenville, SC

Empty trash,dusting.sweeping, moping, dust mop and other janitorial duties 07/2022 - 09/2024 Remote CSR

Results CX, Wichita Falls, TX

This was a remote position where I worked in the Health Care field and activated MBR Health care cards, assist members with utility bill pay, did inbound calls, performed Data Entry by placing phone orders, resolved customer issues, helped with technical issues, worked CRM data base, worked Microsoft 365 and Microsoft Teams etc...

04/2020 - 06/2022 Remote Customer Service

CVS, Greenville, SC

This was a remote position where I handle large amounts of inbound and outbound service calls, performed Data Entry in CRM database,navigated through multiple systems & tools, resolved customer issues through phone calls from members, providers etc... provided excellent customer service to provider, claims inquiry, helped with technical issues and worked in Microsoft Teams 03/2014 - 03/2020 Customer Service Reprensentative Milliken dry cleaners, Greenville, SC

assist customers with checking clothes in and out, ran a cash registered also opened and closed store

01/2013 - 03/2014 Customer Service Representative (CSR) Majic Touch Cleaners, Greenville, SC

Assist customers with checking clothes in and out also open and close store 03/2008 - 01/2013 Customer Service Reprensentative Budget Cleaners, Greenville, SC

customer service at front counter, assisting customer with check in and check out with clithes, also open and closed store

03/2005 - 02/2008 CASHIERS

WAFFLE HOUSE INCORPORATED, Greenville, SC

Waitstaff and Cashier

03/2003 - 11/2005 General Cleaning and Labor/Wait Staff Able Body and Labor, Greenville, SC

Wait tables at Rolling Green Retirement Village. Did heavy data entry and processed new movies for distribution to Blockbuster.

10/1998 - 04/2004 Custodial Aide, Cleaning

Labor Ready, Greenville, SC

General Cleaning at Palmetto Expo. for publis functions and also Wait Staff in Dining Room.

BENITA YOUNG

260 PELHAM RD APT D10, GREENVILLE, SC 29615 Phone: 864-***-**** Email: ********@*****.***

Employment History

01/2001 - 09/2001 DATA ENTRY CLERK

SPHERION AGENCY, Mauldin, SC

Heavy Data Entry at Bi-Lo Corporate Office. Accounts Payable Dept., Filing, Talked with vendors on the phone and other general office duties. 03/2000 - 10/2000 Data Entry Clerk

Carolina First, Greenville, SC

Applied money to insurance policies, filed, and general office duties.Worked in Financial Processing Dept. Applied money to spreadsheets involving heavy data Entry. Printed Shortage Reports.

10/1998 - 02/2000 DATA ENTRY

KELLY TEMP/LIB LIFE, Greenville, SC

Worked on shortage reports, adjusted the DTP (pulled up to current dates). Filed and performed other general office duties. Heavy Data Entry in Agency Customer Service Dept. Worked in Client Financial Processing where I applied money on excel spreadsheet involving heavy data entry.

06/1995 - 07/1997 Call Center/Customer Service

The Greenville News, Greenville, SC

Did inbound calls assisting customers with their issues, Also did telemarketing outbound calls selling the news papers to customers. majors

High School Diploma

Eastside High, SC

High School Diploma

High School Diploma

, SC

None Specified

None Specified

Education History

Occupational Licenses, Certificates and Training

Detailed References

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