Customer Service Expert with Logistics & Scheduling Skills

PROFESSIONAL SUMMARY

Customer service professional seeking a position that allow me to utilize my vast customer service experience in a customer friendly organization that demands efficient and professional customer care and service. Proficient in most computer software applications, call center operations, customer service etiquette, and above average communication skills.

Light HVAC and Plumbing

Housing Make Ready

Customer Sales, Care, and Retention

10 Key Data Entry

Proficient in Microsoft Office Suite

Handling Sensitive Information

Flight and Hotel Accommodations Domestic/International

WORK HISTORY

RADNET – Medical Procedure Scheduler

Tulsa, Oklahoma – October 2024 / February 2024

Schedule patient appointments for specialty testing and medical procedures.

BERRY GLOBAL – Line Stretch Operator

Tulsa, Oklahoma - June 2024 / September 2024

Prepared customer orders for shipping including package wrapping and placing on pallets.

Invoice and order verification

Adhered to company safety protocols

HOMETOWN SERVICES - Customer Service Specialist

Tulsa, Oklahoma – March 2024 / June 2024

Processed service orders

Scheduled HVAC, Plumbing, and Electrical services for various Tulsa companies.

Contact customer to confirm services

Performed follow-ups calls to ensure customer satisfaction

AT&T – Customer Service Specialist I

Tulsa, Oklahoma– April 2021 / February 2024

Receive customer escalation and cancellation calls

Inform customers of product availability and benefits

Upsold current and future company products

Provided solutions to customer cell phone and device technical issues

Met 100% of all monthly quotas

CX LOYALTY – Customer Service Representative

Tulsa, Oklahoma – May 2019 / February 2021

Confirmed reservations and flight details for clients and advised clients on Visa, passport and security requirements relating to their destinations.

Processed payments and invoices for travel arrangements and associated fees.

Processed and secured customer and company sensitive information.

Professional interaction with customers anticipating their needs while providing exceptional customer service, receiving excellent ratings in customer satisfaction.

REASORS – Meat and Seafood Service Clerk

Tulsa, Oklahoma – September 2016 / September 2019

Prepared food items for display to customers

Provided exceptional customer service

LYNCO PROPERTIES – Assistant Maintenance Technician

Tulsa, Oklahoma – January 2014 / April 2016

Supervised maintenance staff when lead is unavailable

Completed assigned unit work orders

Provided general maintenance and carpentry skills

Provided some HVAC and Plumbing services

EDUCATION

Booker T. Washington

High School Diploma – 1994

References available upon request

TULSA, OKLAHOMA / 539-***-**** / ***********@*****.***

LESTER MCDANIEL

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