Remote Customer Service Specialist with 4+ Years Experience

Rykia Amos

*** ******** **, ******, ** *****

Phone: 601-***-****

Email: ********@******.***

Customer Service Representative Remote Support Specialist Professional Summary

Customer-focused professional with 4+ years of experience in phone-based and remote customer service roles. Proven ability to work independently from home, manage time effectively, and deliver high-quality support in fast-paced environments. Confident communicator with strong problem-solving skills and a commitment to customer satisfaction.

Work-From-Home Core Skills

Remote Phone Support • Inbound/Outbound Calls • Call Center Metrics CRM & Ticketing Systems • Account Management • Data Entry Accuracy Time Management • Multitasking • Self-Motivation

Problem Resolution • De-escalation • Professional Communication HIPAA & Confidential Information Handling • Reliable Attendance Professional Experience

Customer Service Representative (Phone Support) – VailMail (Remote) Provided professional phone support, resolved customer inquiries, and maintained strict confidentiality while working remotely.

Production Associate – Amick Farms, MS (Dec 2024 – Aug 2025) Maintained productivity and quality standards in a fast-paced production environment while following safety procedures.

Customer Service Representative – Webikon, MS (Jun 2023 – Dec 2024) Handled high-volume inbound calls, resolved billing and service issues, and documented interactions using CRM systems while meeting performance metrics. Customer Service Representative (Phone Line) – USAA (May 2022 – Jun 2023) Supported members in a regulated financial services environment while adhering to strict security and compliance standards.

Crew Member / Customer Service – McDonald’s, Laurel, MS (Jun 2020 – May 2022) Delivered fast, accurate customer service, handled cash transactions, and maintained a positive customer experience.

Education

Laurel High School — High School Diploma, 2023

Jackson State University — College Coursework Completed Business Administration Certification

Languages

English — Very Advanced