Office Manager Candidate with Detail-Oriented Excellence
Resume:
Cynthia Martin
**** ********** ****, *********, ** 32526
************@*****.***
Skills
Communicate effectively, both oral and written
Work extremely well on a team level
Detailed oriented
Present information in formal settings
Manage stress in a fast-paced work force dealing with constant change
Maintain a high degree of confidentiality
Efficient in MS Office
Education
General Studies
Pensacola State College
Work Experience
Messaging Support Specialist – Sinch
November 2024 – November 2025
Confirm campaigns for marketing and alerts are within compliance with carrier guidelines and privacy standards. Confirmed all contact information was present, and description of campaign was clear and understandable.
Worked from a queue answering questions from customers regarding rejections on messaging campaigns.
Helped with provisioning toll free campaigns for customers as needed.
Provisioning Specialist – Sinch
October 2023 – November 2024
Responsible for tracking and disconnecting DS0, DS3 and T1 circuits. This required validating requirements, configurations and working with multiple vendors .
Number Porting Specialist - Sinch
September 2020 – October 2023
Focus was on port out number requests received from other telecom carriers. I ensured customer account information was valid and the correct information was provided to keep the port out from rejections or delays. Communicated with Neustar to make sure the numbers were released within the timeframe requested and within the service level agreement.
Worked from a system generated queue and phone queue answering questions regarding due dates, concurrence, and rejections within the 24-hour service level agreement.
Trained new porting agents on the port out process and working manual port outs and automation fall outs.
Created SOPs for the port out team on all systems and processes.
USPS Rural Carrier
February 2020 – May 2020
Receive, sort, and deliver mail in a timely manner to USPS customers along with Amazon deliveries on Sundays.
Customer Service Representative - Alorica - Pensacola, FL
October 2016 to February 2020
Answer inbound calls from American Airlines agents and provide help desk support for electronic
ticketing. Other duties include sorting mail from passengers, answer calls from passengers when there
is a problem with their reservation not processing, and making outbound calls to passengers advising
of schedule changes.
Responsible for working any correspondence that is received from future passengers via
US mail.
Procedures Specialist - Alorica - Pensacola, FL
January 2015 to October 2016
Responsibilities include: Managing logins for 4500 agents to various billing systems, monitoring
systems, and troubleshooting systems. Split responsibility for the monthly business reports and
quarterly business reports. Assist Operations with procedures for agents.
Subject Matter Expert – Alorica – Pensacola, FL
September 2014 to January 2015
Responsibilities include: Assist Team Supervisors in assessing performance and providing feedback to agents; answer questions for agents needing assistance in performing their day-to-day duties with billing, technical support, and order entry.
Care Representative/Sales - West Corporation – Pensacola, FL
June 2013 to September 2014
Responsibilities include: receiving and processing incoming calls, proactively offer new and existing
products, assist customer's with understanding their bills, and provide customer service meeting the
customer's needs as well as company policies and procedures.
Hixardt Technologies – Administrative Assistant - Pensacola, FL
July 2012 to June 2013
Responsibilities included: Answering phones, assisting Sales and Business Development in preparation for proposals on new contracts. Provides any assistance needed in all other areas.
Connexion Technologies – Provisioning Team Lead/LNP Administrator – Gulf Shores, AL
October 2009 to April 2012
Responsibilities included: Support the Provisioning Coordinators in their roles to ensure quality work. Provisioned all port requests for local and toll free DID’s and handle all escalations regarding porting numbers. Audited invoices for voice providers and data/video contractors. Handled all DID ordering for new Multi-Dwelling properties and managed the DID database. Assisted in Dispatching technicians and working 811 requests.
Connexion Technologies - Provisioning Coordinator – Gulf Shores, AL
September 2007 to October 2009
Responsibilities included: Performed activities in support of voice, data and video activations for
network elements and end users. Provisioned E911 services, submitted, tracked and porting numbers.
Helped implement the new tracking system for our telephone number database. Wrote Standard
Operating Procedures and training. Trained new hires along with refresher training as needed.
Monitored call traffic and stats for the Provisioning II team. Coached team for better call handling.
Contact this candidate