Accomplished Leasing Manager & Customer Service Leader

George Webb Jr.

Gadsden, AL ***** / 470-***-**** /****************@*****.***

Highly dedicated and experienced Customer Service Professional with Management expertise. Proven multidisciplinary team approach, demonstrating assertiveness and attention to detail.

Employment Summary & Experience

Leasing Manager Peak Living LLC / Village on the Green Apartments Aug 2024 Sept 2025

Lead leasing operations for 210 + units, ensuring compliance and optimizing occupancy rates.

Strengthening resident satisfaction through proactive communication and efficient conflict resolution.

Oversee digital marketing campaigns and virtual tours to boost lead conversions by 30 %.

Analyze market trends to implement pricing strategies that maximize revenue and retention

Utilize CRM, Yardi voyage, Teams, Microsoft platform to manage day-to-day activity, resident communication, retention, Blue moon lease agreements, ledgers

Peer Educator (Temp) 04/2023-10/2023 To Our Shores Inc. (TOSI)

Provide psychosocial services to HIV diagnosed patients via informative risk reduction, basis HIV education and medical/medication adherence through TOSI program.

Member of a multi-disciplinary care team that provides patients with outreach, direct services, patient education sessions, and support groups.

Encourage compliance with medical appointments and medication adherence. Implement interventions that are patient centered towards community advocation.

Establish rapport with all patients and document all interactions.

Provide supportive information on grants benefiting the organization and patients.

Floating Leasing Manager 08/2022-06/2023 Grail Management/Royal Oaks Apartment

Support and lease to prospective residents and schedule appointments.

Generate leads and tour model units.

Compete final sales and documentation process.

Request all necessary documents (e.g., state ID, proof of income, residential history) to be properly submitted for admission of an approval or denial response.

Resolving customer issues and reducing accounts receivable delinquencies.

Assist with resident relations in the absence of the Property Manager.

Assume responsibility for staff.

Maintain direct supervision, delegate responsibilities, conflict resolution, set weekly expectations and goals for staff.

Front Desk Specialist (Temp) & CTRS Tester 04/2022 - 06/2022 - 10/2022 Aid Atlanta (AHF)

Engage and test the LGBTQ and Heterosexual community for HIV and STI prevention.

Provide immediate HIV rapid test results and sexual prevention methods (i.e., PREP, condoms, practicing abstinence)

Review and document each patient encounter through CPS, GAMMA, CHAMPS, and HEALTHVANA systems.

Exam and test potential at-risk Monkeypox and COVID-19 symptomatic patients.

Greet and assist with patient sign-in, chart review and filing.

Assist NP & Phlebotomist with patient rotation, urine and rectal swab collection ensuring samples are submitted and label properly.

Peer Educator & Patient Navigator 2/2017 - 8/2019 Clayton County Board of Health (CCBOH)

Ensure patient eligibility for the Ryan White program.

Develop patient behavioral health plans on individual basis (i.e., nutrition benefits, adherence, sexual practices, viral suppression)

Provide systematic navigation and address patient barriers with care management providers.

Perform behavioral health screenings using state standardized tools and access patient barriers, needs, acuity, to develop the implementation of achieving the patient action plan using non-case management APIE tools.

Facilitate access to services (i.e., medical care, social services, housing, entitlements and benefits).

Meet and build rapport with pharmaceutical reps on improving long-term HIV living and medication advancement.

Restaurant Supervisor 2/2014 – 4/2016 Smashburger Bamberto LLC.

Perform daily opening routine following company compliance and staffing.

Train, oversee, develop staff certification and manage daily operations.

Report and submit daily and weekly ROI reports.

Submit inventory and process ordering for dry and frozen food.

Assist and ensure customer satisfaction, build rapport and encourage feedback.

Perform shift change, register and safe count to ensure data reports are acute and submitted.

Perform cooking duties when and where needed ensuring staffing is full.

Perform bank deposits and reports daily after closing.

Leasing Professional 2/2012 - 2/2014 Darlington Apartments – Tribridge Communities Management

Greet and provide direct assistance to potential prospects and hand off marketing brochures.

Inspect and ensure the property grounds and all model units are prepared for market viewing.

Support overall office needs (i.e., filing, email respondence, inbound/outbound calls)

Perform physical walk-thru to ensure W/O’s are completed and submitted.

Prepare and disburse lease renewal letters, property notifications, and late notices.

Coordinate community events and build rapport with residents.

Education 2004 - 2008 Dekalb Performing Arts - Avondale High

High School Diploma

Certifications

Certified Notary Public 2018 - Present

Areas of Expertise

Property Management, Yardi Voyage Software, Amrent, CRM IQ, OneSite, AppFolio, Restaurant Management, Grant Writing, Specialty Peer Consulting, Organizing, Money Counting, Assertive Muti-tasking, Notary, Team Building, Type 36 wpm, Inside Sales, Customer Service, Leasing,

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