Administrative Operations Specialist with HR & A/R Experience

Rachel Furtado

Bowmanville, Ontario

Mobile No. +1-289-***-**** Email: ******.****@*****.***

LinkedIn: linkedin.com/in/rachelfurtado11

Eligible to work in Canada

Summary of Qualifications

6+ years of progressive experience in administration, HR coordination, and customer service within the automotive and banking industries, supporting teams of up to 50 staff and ensuring seamless daily operations.

Streamlined administrative workflows, improving documentation turnaround time by 30% and enhancing compliance with corporate and regulatory standards.

Prepared and processed 500+ business correspondences, reports, and registration documents annually, ensuring 100% accuracy and adherence to deadlines.

Supported banking operations including KYC verification, cash handling, and audit preparation, contributing to a zero-non-compliance record during internal audits.

Advanced proficiency in Microsoft Excel, CRM platforms, and accounting software, used to generate data-driven insights and maintain precise record control.

Recognized for high attention to detail, analytical problem-solving, and delivering exceptional customer experiences in multicultural environments.

Fluent in English

Work Experience

Office Manager & Admin Executive Sep. 2023 – Nov 2025 Renty Luxury Car Rentals LLC, Dubai, UAE

Oversee daily office operations and coordinate between departments, vendors, and management.

Manage documentation, legal records, and confidential files ensuring compliance.

Coordinate visa processing, recruitment, and onboarding for employees.

Prepare documentation for vehicle registrations, renewals, insurance, and loans.

Monitor traffic fines and coordinate with accounts and clients for resolution.

Liaise with IT and telecom providers for technical support and communication systems.

Prepare insurance claims, create payment links, and compile financial summaries for management.

Admin Executive Feb. 2023 – Aug. 2023

Supported administrative operations including document management and insurance renewals.

Maintained systematic filing of contracts, registration records, and payment documents.

Assisted management in report preparation and vendor coordination.

Provided administrative support for HR, finance, and operations. Receptionist Jul. 2022 – Jan. 2023

Managed front desk operations, calls, and customer bookings.

Maintained visitor logs, appointment schedules, and ensured communication flow.

Supported daily office tasks, handled correspondence, and provided client assistance. Customer Service Representative Jun. 2018 – Mar. 2022 Citizen Credit Co-operative Bank Ltd., Mumbai, India

Processed financial transactions, reconciled payments, and maintained accounting records.

Managed cash operations, ATM replenishments, and ensured compliance with audit requirements.

Handled loan processing, KYC verification, and cross-selling of financial products.

Resolved customer complaints, conducted risk categorization, and reported suspicious transactions.

Assisted auditors by preparing reports and documentation for compliance.

Trained and supervised new recruits for smooth branch operations. Education

Master of Commerce, University of Mumbai, India 2017 – 2019 Bachelor of Commerce, University of Mumbai, India 2014 – 2017 Junior Associate of Indian Institute of Bankers (JAIIB) 2019

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