Experienced Customer Service Professional with 20+ Years

Charles Mruz

***********@*****.***

612-***-**** mobile

PROFESSIONAL SUMMARY

Customer service professional with 20+ years of

experience delivering exceptional guest

experiences, resolving issues with empathy, and

maintaining high satisfaction in high-volume

environments. Strong communication skills,

calm under pressure, and a fast learner of digital tools. Seeking a customer support role where

reliability and attention to detail support

outstanding customer experiences.

SKILLS

- Over 20 years customer service and

hospitality experience.

- Experienced in handling customer

issues efficiently and professionally in a

high-volume environment.

- Customer support & problem

resolution.

- Strong written and communication

skills.

- Types 60 words per minute.

- Comfortable with technology.

- Professional work ethic and demeanor.

- Works well independently.

- Extremely detail oriented.

- Ability to multitask in a high-volume

environment.

EDUCATION

METROPOLITAN STATE UNIVERSITY

Bachelor of Arts

REFERENCES

Mike Tomatz – 612-***-****

Charity Sanchez – 323-***-****

WORK EXPERIENCE

ETTA

Server 8/21-12/23

Manager – Charity Sanchez

• Responsible for answering any

questions the guest has about food,

drink, or any part of their experience

and helping achieve the highest level of

customer satisfaction.

YARDBIRD SOUTHERN TABLE & BAR

3/18-3/20

Lead Server/Trainer

Manager - Kristy Framke

• Responsible for overseeing rest of team.

Answering questions that my team did

not know. Solving and de-escalating

customer problems when management

was occupied. Training staff to follow

correct order of operations.

Multitasking in high a volume

environment.

MODERN EATS 8/14 – 3/18

Server

Manager - Ron Rutledge

• Ran establishment solo, while taking

care of the needs of the customer in an

efficient and accurate manner.

RINGO RESTAURANT 12/10 - 5/14

Server

Manager - Ryan Aberle

• Delivered high quality service in a high-

volume environment while maintaining

professionalism at all times.

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