Bilingual Customer Service Professional with Dispatch Experience

GISSELLE F. MALENA PEREZ

EDUCATION

SKILLS

Tel: 475-***-**** - Email: ************@*****.*** - 37 Riverside Avenue Norwalk, CT 06850 Bilingual Customer Service professional with hands-on experience providing customer support. Skilled in handling calls, resolving customer issues, and delivering clear, empathetic communication while meeting performance and quality standards. Experienced in remote work and fast-paced operations.

Universidad O&M; – Dominican Republic

Languages: Spanish (native), English (professional) Customer Service

Teamwork

Active Listening & Empathy

Time Management & Multitasking

Clear & Professional Verbal Communication

Attention to Detail

Conflict Resolution

Norwalk Community College (NCC) – Norwalk, CT

Accounting Student

Finances - Currently studying

EXPERIENCE

Customer Service Representative (Phone Support) — Macy’s Customer Service Associate — Talbots (Remote)

Delivered customer service over the phone, assisting customers with inquiries, orders, and account-related issues.

Handled returns, exchanges, and complaints while adhering to company policies and quality standards.

Accurately documented calls and customer interactions in internal systems. Provided customer service over the phone, assisting with product inquiries, orders, shipping, and returns.

Resolved customer concerns efficiently while maintaining a professional and empathetic tone.

Documented call details and resolutions accurately to ensure service consistency. Customer Service Representative / Dispatcher (Phone-Based) — CSS Wiring LLC Handled inbound and outbound customer service calls to schedule, coordinate, and update service appointments.

Dispatched technicians and managed service routes while maintaining constant phone communication.

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