Customer Service Professional with Peer Support Expertise

Wanda Parker

Robbinsdale, MN ***** 612-***-**** / 763-***-**** ***.***@*****.***

Summary

Certified Peer Support Specialist seeking employment. Service professional with experience in quality assurance, training, and mentoring. Genuinely enjoy connecting with people and give my fullest effort to every commitment big or small. Familiar with various recovery strategies and techniques, such as self- care, coping skills, and relapse prevention. Knowledge of cultural diversity and mental health treatment options. Trained in crisis intervention techniques. Education

• Certified Peer Specialist (August 2024)

• Bachelor’s Coursework – Mass Communications, Wiley College, Marshall, TX

• Associate degree – Business Education, George Corley Wallace Community State College, Selma. AL (Honor Roll Student)

• Computer Skills Certificate –Brooklyn Park, MN

Skills

• Recovery Models: Medical, Self-Help, Strength-Based, Social, Wellness, Trauma-Informed, Resilience, Harm Reduction, Cultural, Holistic

• Customer Service

• Computer Skills: Windows OS, MS Word, Google Suite, Office 365, Virtual Meeting Platforms

• Multi-line Phone

• Copier/fax/Scanner

Relevant Experience

• Home Depot, Saint Louis Park, MN Store Associate 4/2020 – 8/2025, Appliance Specialist 8/2025 - Present

o Provided customer service, processed transactions, and mentored fellow cashiers. o Received “Cashier of the Month” award four times since 4/2020 and five “Extraordinary Service Homer” awards.

• CEAP Turning Leaf Thrift Store, Brooklyn Center, MN Customer Service Representative - Volunteer 1/2018 – 3/2020

o Provided customer service, handled inquiries, and assisted with merchandise. o Acknowledged for customer service excellence.

• J-Lodge, Fort Meyers, FL Quality Assurance Analyst/Coach 12/2010 – 10/2011 o Reviewed customer feedback, developed training programs, and coached team members.

• AT&T Minneapolis, MN Customer Service Specialist/Customer Service Representative 11/1997

– 11/2001

o Trained and supported new representatives, assisted customers, and resolved complaints.

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