Licensed Insurance Agent with Customer Focused Service

Alfreda Robinson

Licensed Insurance Agent

****************@*****.***

248●513●5256

Murfreesboro, TN

Work Experience

Account Manager * Evertree Insurance Bingham Farms, Mi

(September 2025 – December 2025

Handle renewals, endorsements, and billing inquiries. Adding, or removing, Driver/Vehicle.

Communicate with underwriting and carriers

Support Account Executives with service and processing tasks

Consult customers to understand their specific insurance needs and recommend adequate coverage to protect their assets.

Cross-selling and bundling products for the convenience of having all policies with one company.

Maintain accuracy, organization, and professionalism in all client interactions

Relocated residence in n

Licensed P&C Agent Qualfon (USAA – United States Automobile Association), Highland Park, MI

(September 2023 – June 2025)

Handle inbound calls in a fast-paced call center regarding insurance for military service personnel and their family members. Built relationships with customers and, when needed, performed follow-up calls to complete tasks.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Consult customers to understand their specific insurance needs and recommend adequate coverage to protect their assets.

Cross-selling and bundling products for the convenience of having all policies with one company.

Content Specialist Gurr Brothers Construction Oak Park, MI

(November 2022 – August 2023)

Textile restoration due to fire and water damage.

Pack in – Pack out

Project scooping, using Matterport and Encircle

Seasonal Employment

Content Field Inspector The Best Claims Solution Warren, MI

(September 2021 – November 2022)

Worked closely with the insured to compile a detailed inventory check.

Performed field inspections on site with the client/insured.

Collected data for insurance recording purposes. Restoration Specialist Servpro of Romulus Romulus, MI

(February 2014 – June 2021)

Cleaned and sanitized surfaces, i.e., walls, floors, & contents due to fire and water damage.

Neutralize smoke odors and other unpleasant smells using cleaning techniques.

Created detailed records of damage, cost, and the restoration process.

Seasonal Employment/ Contractor

Direct Care Worker Caring Hearts Home Care Detroit, MI

(February 2018 – March 2020)

(Displaced due to Pandemic)

Prepared daily meal preps and dietary needs for in-house patients.

Performed housekeeping duties to ensure a sanitized living environment for patients.

Aid patients with bathing and dressing.

Ran patients' errands while safekeeping their personal information. Call Center Representative OnStar Detroit, MI

(August 2016 – November 2017)

Managed an average of 500 customer calls per day, consistently meeting performance targets

Assisted customers in various states with directions and emergency assistance.

Remotely unlocked distressed customers’ vehicles in accordance with procedure. Licenses

Mi Res Adjuster (Licensed 7 States)

Licensed P&C Agent (50 states)

NPN # 20565870

Microsoft Skills

Word Doc Outlook Microsoft Teams

Soft Skills

Time Management Leadership Strong Work Ethic Teamwork Emotional Intelligence Problem-Solving Adaptability Trainer Sales Professional Persuasion Active Listening References Upon Request

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