Administrative Office Manager and Front Desk Specialist
Resume:
Muslimah Mays
Front Office & Back Office Management / Administrative Assistant
Bayonne, New Jersey, United States
**************@*****.***
SUMMARY
*Dedicated and detail-oriented professional with extensive experience in administrative roles, including front desk receptionist, legal assistant, and clerk typist.
*Proficient in Microsoft Office Suite, with certifications in MS Excel and MS Word.
*Skilled in managing switchboard and screening incoming phone calls, scheduling appointments, and maintaining client records with a high level of accuracy.
*Proven track record of delivering exceptional customer service and handling confidential information with discretion.
*Adept at working independently with minimal supervision and thriving in fast-paced environments.
*Previous positions include Front Desk/Legal Administrative Assistant at Robert Half and Front Desk Receptionist at Seeger Weiss LLP.
*Possess excellent organizational and time management skills, coupled with strong communication abilities, both written and verbal.
WORK EXPERIENCE
October 2025-October 2025
Front Office & Back Office Management / Administrative Assistant
Robert Half Inc.
Chapel Hill, North Carolina, United States
Greeted clients and answered questions, delivering excellent customer service. Provided superior customer service to clients, answering phones and greeting clients. Help Post & Host building’s events with the Condo Owners Association Concierged for tenants Studied, provided & maintained the building Condo Owners Associations by-laws. Maintained mailroom & packages for Tenants and storefront owners Lite Monitoring of security cameras and parking lots. Checked and monitored the building water infrastructure for emergency water for the town of Chapel Hill. January 2025-August 2025
Front Office & Back Office Management / Administrative Co-ordinator
CONSOR Engineering
Chapel Hill, North Carolina, United States
Greeted clients and answered questions, delivering excellent customer service. Proficiently utilized programs such as Excel, MS Word, GPS, FedEx Manager, Staples Manager, Amazon, Enterprise Fleet, Holman, MS Teams,Outlook, Google Docs, and many various company websites & media platforms. Shipping of all the company’s Hazmat & Dangerous Goods. Created, scanned, filed, and copied import documents for accurate record-keeping. Created & Maintained Fleet’s Insurance & registration of all vehicles records. Maintained inventory and ordered supplies for the office & Kitchen. Ensured cleanliness and sanitization of the lobby, front desk, and back desk. Responsible for entering all new employees into the Holman & Enterprise database to activate and generate an employee driver # & pin . DOT / HAZMAT, IATA, CERTIFIED.
July 2024-January 2025
Front Office & Back Office Management / Administrative Co-ordinator
Robert Half Inc.
Chapel Hill, North Carolina, United States
*Greeted clients and answered questions, delivering excellent customer service.
*Proficiently utilized programs such as Excel, MS Word, GPS, FedEx Manager, Staples Manager, Amazon, Enterprise Fleet, Holman, MS Teams,Outlook, Google Docs, and many various company websites & media platforms.
*Shipping of all the company’s Hazmat & Dangerous Goods.
*Created, scanned, filed, and copied import documents for accurate record-keeping.
*Created & Maintained Fleet’s Insurance & registration of all vehicles records.
*Maintained inventory and ordered supplies for the office & Kitchen.
*Ensured cleanliness and sanitization of the lobby, front desk, and back desk.
*Responsible for entering all new employees into the Holman & Enterprise database to activate and generate an employee driver # & pin .
*DOT / HAZMAT, IATA, CERTIFIED.
December 2022-May 2024
Front Office & Back Office Management / Legal Administrative Assistant
Robert Half Temp Agency
Atlanta, Georgia, United States
*Greeted clients and answered questions, delivering excellent customer service.
*Assisted clients in signing in at the kiosk to register for permit technicians.
*Provided updates and information through City of Sandy Springs software (Energov).
*Created, scanned, filed, and copied import documents for accurate record-keeping.
*Managed direct scheduling for over the counter (OTC) permits.
*Maintained inventory and ordered supplies for the front desk.
*Ensured cleanliness and sanitization of the lobby, front desk, and back desk.
*Responsible for opening and closing the front door for the permission and revenue department. August 2021-November 2022
Front Office Management & Reception
Seeger Weiss LLP
Ridgefield Park, New Jersey, United States
*Managed Switchboard and screened incoming calls for executives, attorneys, and partners via
*Utilized Salesforce and Litify to access client profiles and ensure proper call transfers.
*Scheduled and maintained conference rooms and coordinated meetings for partners, maintaining calendars and reservations.
*Created and maintained organized files and call log records for clients, attorneys, and judges. October 2016-April 2021
Clerk Typist/Front Desk
Hudson County
Jersey City, New Jersey, United States
*Welcomed and registered clients, with a proven track record of exceptional customer service.
*Managed phone calls, faxes, and document scanning into the database.
*Accessed government portals for client identification purposes.
*Maintained workbooks and documentation using Microsoft Word and Excel.
*Assisted in assigning clients to case managers and supported administrative tasks under state supervision. January 2013-February 2014
Receptionist/Shipping & Receiving/Pick-up Assistant (Fabuwood Cabinetry)
Express Employment Professionals
Jersey City, New Jersey, United States
*Assisted the pick-up manager in coordinating cabinetry pick-up.
*Provided customers, drivers, and owners with necessary information and support.
*Collected payments and coordinated with accounting managers.
*Proficiently utilized programs such as Excel, GPS, QuickBooks, and Paper Flow/Paper Vision.
*Managed electronic filing and organization of documents, order acknowledgments, and payments.
*Handled phone calls and promptly provided customers with order status updates. June 2009-March 2013
Legal Assistant
Law Office of Kalimah Ahmad
Jersey City, New Jersey, United States
Opened and closed client files, maintaining detailed records of events and follow-ups. Organized and prepared files, dockets, and forms for court appointments. Provided superior customer service to clients, answering phones and greeting clients. Assisted in preparing clients for consultations. Acted as a liaison between judges, attorneys, and case managers. January 2008-November 2010
Temporary Law Office Clerk
Law Firm of Cooper Levinson
Newark, New Jersey, United States
Opened and closed client files, recorded events, and follow-ups. Organized and prepared files, dockets, and forms for court appointments. Provided superior customer service to clients. Answered phones, greeted clients, and prepared them for consultations. Communicated with attorneys regarding updates on client files, court dates, and appointments. EDUCATION
-2018
Certification for MS Excel & MS Word
MS Word
Jersey City, New Jersey, United States
Certification for MS Excel & MS Word 2018
1984-1988
HS Diploma
James Ferris High school
Jersey City, New Jersey, United States
High School Diploma
Certification Council for Airport (Paralegal Studies)
Council for Airport (Paralegal Studies)
Jersey City, New Jersey, United States
Certification Council for Airport (Paralegal Studies) SKILLS
Customer Support/Service Microsoft Outlook Vehicle Fleets Google Apps Hazardous Materials/Substances Salesforce.com Microsoft Word GPS (Global Positioning System) Intuit Quickbooks Microsoft Office Microsoft Excel Time Management Communication Skills Microsoft PowerPoint Problem Solving Skills Office Management Administrative Skills Truck Driver Inventory Management Order Supplies Insurance Photocopy Record Keeping Resolve Customer Issues Entertainment and Media Legal Support Skills Schedule Development Calendar Management Customer/Client Research Organizational Skills Plan Meetings Telephone Skills Conference Management File Maintenance Shipping/Receiving Accounting Legal Sales Closing Skills Case Management Condominiums Property Maintenance Security Monitoring Typing Government Documentation Fax Machines Microsoft Certifications Paralegal Detail Oriented Writing Skills Presentation/Verbal Skills CERTIFICATIONS
Certification for MS Excel & MS Word 2018
Certification Council for Airport (Paralegal Studies) Certification for Hudson County Women & Minority Business owners DOT/ HAZMAT
IATA LITHIUM BATTERY HAZMAT
LANGUAGES
English - Intermediate
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