Administrative Professional with Customer-Focused Excellence

MARTY LONDON

St. Louis, MO *******@*****.*** 314-***-****

PROFILE

Dedicated administrative professional with demonstrated success excelling in fast-paced environments across the customer service industry. Self-starting multi-tasker recognized for sound, professional judgment, excellent communication skills, and advanced organization, planning, and coordination abilities. Results-oriented, with extensive knowledge of administrative processes and cross-functional collaboration.. Energetic team player, focused on providing an exceptional customer experience and exceeding organizational goals.

PROFESSIONAL EXPERIENCE

Patient Access Representative (PAR)

DePaul Hospital August 1, 2025 – Present

Leverage a nursing background to support patients in the Radiation Oncology department by providing compassionate, patient-centred administrative and clinical support. Known for fostering positive patient experiences while working closely with a multidisciplinary care team. Valued the opportunity to work with patients who demonstrate exceptional attitudes and resilience throughout their treatment journey. Initially scheduled three days per week; hours were later reduced due to low census. Actively seeking a full-time role to continue delivering high-quality patient care and support.

Assistant Manager ($30/hr + 21% yearly bonus of annual salary) 2005 – 2012, 2022 -2023

The Plaza in Clayton–Clayton, MO

Deliver friendly and professional customer service, providing personal services to residents at luxury condominium community.

Cultivate positive relationships with clients, building friendly rapport, greeting residents upon arrival or departure, and maintaining welcoming environment.

Respond to resident inquiries within a timely manner, answering questions or completing research to provide additional information with keen attention to detail.

Arrange transportation and various logistics for residents, tracking appointment times and locations to ensure clients arrive on-time to destinations.

Lead hospitality operations, supervising team of 21 associates across housekeeping, valet, and front desk operations, managing workflows and prioritizing assignments to ensure outstanding client satisfaction.

Personal Assistant ($30-$40/hr) 2014 - present

Multiple Contracts–St. Louis, MO

Supported 2-5 diverse clients with day-to-day activities, coordinating varying routines, managing regular and unexpected activities, and providing exceptional service.

Spearheaded daily household operations for clients, scheduling activities, managing diverse vendors or subcontractors, and ensuring smooth operations across all household functions.

Completed varied errands per client requests, as well as overseeing gift planning and purchases, confirming all gifts met specified budgets and constraints.

Managed appointment setting, scheduling, and calendar management for busy clients, ensuring small break periods, non-overlapping appointments, and spacing appointments appropriately to meet specific customer requirements.

Assisted clients with financial processes including accounts payable, accounts receivable, record keeping, and bank deposits.

Led project management and event planning for wide ranging initiatives such as dinner parties with 20 guests, house repairs, and interfacing with third party vendors including contractors, roofers, fencers, and plumbers, managing schedules, facilitating meetings, and organizing supplies.

Operations Manager ($50K/year) 1994 – 2005, 2011 - 2014

Dazzle Me Twice (Finery Boutique)–St. Louis, MO

Launched thriving retail operation, developing and implementing start-up processes across all departments.

Assisted customers with purchases across women’s designer fashion consignment boutique, assessing customer needs, educating on merchandise, and ensuring high-quality customer experience.

Collaborated with not-for-profit organizations including The Leukemia and Lymphoma Foundation and Birthright to expand community relations and broaden clientele base, driving event management for +2 special events per month including open store nights, providing drinks and food and a social shopping experience.

Managed high-performing team of 1-2 part-time associates, leading daily operations within collaborative and high-energy environment, delegating tasks, and prioritizing assignments.

Oversaw operational finances, completing budget management, accounts payable, and accounts receivable.

Directed inventory management and purchasing, tracking inventory closely to ensure adequate floor merchandise.

EDUCATION

Nursing, Mayo Clinic–Rochester, MN

Courses in Business and Psychology, University of Arizona– Tucson, AZ

Contact this candidate