Customer Service & Sales Professional with 17+ Years of Experience

JAY ADAMOS

Walnut Creek, CA *****

510-***-**** • *********@*****.***

Objective

Motivated and detail oriented professional with 17+ years of experience in customer service and sales. Seeking an opportunity to contribute strong communication, problem solving, and organizational skills to support company efficiency and deliver exceptional service. Professional Skills

• Client Support

• Perform Needs Assessment

• Ability to adapt quickly

• Self motivated

• Written & Verbal Communication

• Time Management & Multitasking

• Process Adherence & Follow Up

• Vendor & Team Coordination

• Data Accuracy & Confidentiality

• Self Directed Learning & Skill Development

Technical Skills

• CRM & Ticketing Systems

• Microsoft Office & Google Workspace

• Multi Line Phone Systems

• Data Entry & Documentation Platforms

Professional Experience

SERVICE ADVISOR FLEET SERVICE ADVISOR —

Future Automotive

November 2023 – December 2025

• Collected and recorded general customer and vehicle information

• Documented customer concerns accurately and escalated complex issues when required

• Assisted multiple companies and scheduled pick up & delivery to service/repair company fleet vehicles (Enterprise Fleet, United Rental, San Pablo PD, etc.)

• Assessed vehicle age, mileage, and history to recommend appropriate maintenance

• Prepared detailed and precise cost estimates for labor and parts

• Established and communicated follow-up times with customers

• Monitored daily progress on vehicle repairs and provided regular updates to customers

● Clearly explained completed services and associated charges to customers DEALER ACCOUNT MANAGER —

Westlake Financial

February 2022 – February 2023

• Present and sell company products and services to all levels of management within the dealership

• Follow-up on new leads and referrals in both independent and franchise dealers

• Respond to credit applications and submit exceptions as needed

• Develop and maintain relationships with existing and potential clients

• Advising dealers with acceptable documents that is needed prior to funding INTERNET SALES MANAGER —

Audi Livermore

July 2018 – November 2021

• Respond to internet sales inquiries and high volume phone calls, emails, and text message in a timely manner

• Overcome all client objectives by using excellent communication skills to help move the sales process forward

• Present product and go over benefits and values

• Present purchase options including upselling extended service contracts, additional insurances, and finalize purchase contracts and DMV documents

• Follow up regarding anything after sales related SALES ADVISOR LEASE PORTFOLIO MANAGER INTERNET SALES MANAGER / BUSINESS DEVELOPMENT REPRESENTATIVE —

BMW Concord

July 2017 – July 2018

East Bay BMW

August 2007 – July 2017

• Managed client lease portfolios and provided lease end options

• Assist customer and acted as point of contact to ensure all information needed were provided

• Scheduled and planned customers European Delivery Program to experience purchased vehicles in Europe before transferring to the U.S

• Made 80-100+ outbound phone calls per day to follow up on warm and cold leads with a goal to schedule appointment to go over purchase options

• Answered a high volume of inbound calls for sales and service department to schedule appointment for future business

Education

High School Diploma — Mount Eden High School, Hayward, CA

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