Versatile Administrative & Operations Specialist Resume

MICHELLE CHANG

CELL: 920-***-**** EMAIL: ***************@*****.***

DIGITAL PORTFOLIO: https://changmichelle95.wixsite.com/michellechang EDUCATION: University of Wisconsin Oshkosh Major: Interactive Web Management Bachelor of Science December 2019

SKILLS:

Bilingual (Hmong and English)

Time Management

Flexibility and Efficiency

Organization and Planning

Attention to Detail

Communication (written and verbal)

Microsoft Word, Excel, Outlook, PowerPoint, Canva

Proficiency with photocopiers and scanners

Problem-solver, self-directed, creativity

Multitasking and Independent

RELEVANT EXPERIENCES

Document Control Technician, Werfen June 2023 – Present Waukesha, WI o Assist in the development of an effective Document Control Center and relevant Standard Operating Procedures

(SOPs)

o Proofing, filing, copying, scanning, archiving, retrieval and maintenance of all controlled documents and records o Responsible for storage, retrieval and archiving of controlled documents and records o Filing master copies of new or revised controlled documents and distributing controlled documents (hard copy) to appropriate departments

o Updating document histories and destruction of obsolete controlled documents o Creation, preparation and maintenance of controlled documents master lists/databases to identify current revisions

Administrative/Production Assistant, Sedia, Inc. Oct. 2020 – June 2023 Glendale, WI o Create and process a variety of confidential documents using internal and external databases o Preparing and editing company letterheads and maintaining folders on servers in an effective organization o Machine Operator – create sewing programs on AutoCAD to export and operate CNC sewing machine o Used a variety of software applications to prepare presentations for related on-site and off-site meetings

(PowerPoint and video)

o Pattern Digitizer – digitizing sewing patterns for production through Logic Trace o Website Designer – design, maintain and update website o Social Media Manager – manage LinkedIn, Facebook and Indeed profiles o Content Creator – create posters, PowerPoint, videos and translations o Hmong Translator – assist in translating to fellow Hmong employees for effective communication

Frontline Staff, Day by Day Warming Shelter Oct. 2019 – Jan. 2020 Oshkosh, WI o Worked in a team to provide a safe and friendly environment for homeless individuals o Report and document high confidential data entry of individuals and incidents within each shifts o Assist individuals with resources such as clothes, medications and bus tokens when needed o Honed time management and planning skills by maintaining full-time academic status and employment

Intern, Oshkosh Business Improvement District June 2019 – Dec. 2019 Oshkosh, WI o Strong and effective communication with team and businesses o Promoted events by creating flyers and posters through Adobe InDesign and Adobe Illustrator o Distributed sponsorship materials and managed time wisely to visit each business for updates o Planned and prepared events such as the Chalk Walk, the Wine Walk, the Holiday Parade, etc. (150+ attendees)

Social Media Strategist, Feeding America Eastern Wisconsin Sept. 2018 – Dec. 2018 Appleton, WI o Worked in a team to develop social media strategies to enhance volunteers’ experience and engagement o Created sample contents such as a brochure, social media posts and thank you cards through Canva o Researched website and social media platforms’ best practices to incorporate to client’s current strategy o Volunteered for an ethnographic research on how to better enhance volunteers’ experiences

American Counselor, USA Summer Camp, Guy Healy, Japan July 2017 – Aug. 2017 Japan o Interacted with Japanese campers to help improve their English through a variety of English-speaking activities o Honed on leadership skills to plan and prepare activities for each camp sites and camp days o Maintain professional and strong communication with team members and campers

Student Worker, Sodexo Sept. 2014 – May 2019 Oshkosh, WI o Worked in multiple positions such as cashier, stocking inventory, cleaning tables, maintaining and serving food o Worked independently with little to no supervision o Time management to complete tasks before end of shift o Strong communication skills with staff and customers STUDENT ORGANIZATIONS AND VOLUNTEER EXPERIENCES

Volunteer, Hope Center Dec. 2023 Waukesha, WI

Member, International Student Association Sept. 2015 – Dec. 2019 Oshkosh, WI

Volunteer, International Student Peer Leading Sept. 2017 – Dec. 2019 Oshkosh, WI

Co-Coordinator, Global Buddy Program Sept. 2017 – May 2019 Oshkosh, WI

Volunteer, Hands on Oshkosh Sept. 2017 – May 2019 Oshkosh, WI

Secretary, Chinese Culture Club Sept. 2016 – Aug. 2017 Oshkosh, WI

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