E-commerce Specialist Candidate with Strong Operations Experience

SHAMANE JOSEPH

+263********* *********.******@*****.***

PERSONAL STATEMENT

I am a result driven problem solver with a relentless focus on finding solutions that empower people and systems in the workplace. I blend determination with originality and aim to foster growth and positive impact in every role.

WORK EXPERIENCE

Conference and Events Administrator at Celebration Ministries International - Celebration Conferencing from September 2022 to present Experience

• Reported to the Facilities and Events Manager, ensuring seamless execution of events

• Processed conference and events bookings resulting in 100% increase in bookings

• Working closely with the finance team to raise and receipt purchase orders, invoices and payments.

• Oversee catering, housekeeping, gardeners, technical, catering, maintenance and security departments, maintaining high standards of cleanliness and facilities upkeep. Achievements

• Successfully coordinated over 500 events: including conferences, weddings, diplomatic and corporate functions resulting in improved event satisfaction ratings

• Streamlined event booking processes reducing processing time by 40% Call Centre Agent at Connect Global Solutions from July 2021 to August 2021 Experience and Achievements

• Managed customer relations, responding to inquiries and solving issues

• Successfully conducted telemarketing campaigns, promoting products and services

• Collected data through online surveys, analyzing feedback to improve customer experience

• Maintained client’s social media accounts, engaged with customers and created content Loans Officer at Tottengram Investments Harare from March 2019 to April 2020 Experience and Achievements

• Communicated with applicants, gathered required information and evaluated creditworthiness

• Successfully managed loan portfolio, maintaining low and consistent default rates

• Improved loan efficiency, reducing turnaround times

• Obtained and verified applicant data, ensuring accurate loan processing

• Promoted products to potential clients

Front Desk Personnel at Holiday Inn Harare from March 2013 to September 2019 Experience and Achievements

• Managed front desk operations, handling check-in and check-out procedures effectively

• Maintained accurate billing and payment records and processing daily transactions

• Advanced customer satisfaction through addressing customer complaints and questions, resolving issues promptly

• Prepared rosters and coordinated reception team, ensuring smooth operations Executive Administrator at Fabulous Leisure and Safari from July 2010 to September 2013

Experience and Achievements

• Coordinated travel arrangements for managers

• Compiled reports

• Spearheaded car hiring services, including maintaining strong partnerships with car owners and service providers

• Tour package creation and sales

VOLUNTEER EXPERIENCE

Trustee at Celebrate Impact (Celebration Ministries International) from January 2022 to December 2024 (About the Trust: Provides relief intervention for people in need, founded Ivordale Orphanage and provides free cataract and cleft lip operations in Zimbabwe)

Experience and Achievements

• Chaired fundraising sub-committee which entailed supporting the trust’s goals by planning, organizing, implementing, and overseeing fundraising strategies and fundraising events

• Promoted the trusts mission and vision

• Built relationships with donors and stakeholders

• Supported and oversaw trust operations, ensuring effective functioning, success and impact

Chief of Staff at EatOut Movement Trust from February 2019 to February 2023

(About the Trust: Focuses on ending homelessness by providing sustainable development assistance and starategies to the homeless and eliminating social inequalities)

Experience and Achievements

• Worked closely and liaised with executives

• Supervised and managed staff performance

• Drove engagement with homeless communities in Harare; maintained progress records and developed impactful solutions with partners

• Mobilized resources and funding for homeless initiatives

• Produced monthly and quarterly reports on operations and outcomes

• Worked closely as Project Assistant with the Ministry of Social Welfare during the Covid 19 shutdown running the Temporary Homeless Shelters in Harare. EDUCATION

• Teaching English as a Foreign Language Certificate – TEFL Professional Institute in May 2024

• I.A.T.A/UFTAA Foundation Diploma – Speciss College Harare in September 2010

• O’Level (English, Commerce, History, Bible Studies and Food and Nutrition) in December 2025

OTHER ACHIEVEMENTS

• John Maxwell Leadership Training Certificate - 2021 SKILLS

• Excellent communication and interpersonal skills

• Event planning and coordination

• Time management and organization

• Emotional intelligence and empathy

REFERENCES

Mr. Henry Chigama Founder – EatOut Movement Trust

+263********* or *****.*******@*****.***

Mr. Sindiso Sibanda Front Office Manager – Holiday Inn Harare

+263********* or *********@*****.***

Dr. Nigel Chanakira Board Chairman – Celebrate Impact

+263********* or ****************@*****.***

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