Senior IT Infrastructure & NOC Specialist

Teko Turner ** Monet Ct. NW, Atlanta, GA ***** 770-***-**** **********@*****.***

Motivated and dependable IT professional with 20 years of experience in Information Technology, skilled in Linux/Unix server administration, Microsoft Windows server administration, LAN/WAN support, Application Support, and Desktop PC troubleshooting. Great problem management, communication (written and verbal), presentation, and customer service skills.

SKILLSET

Apache Tomcat ActiveMQ NGINX Internet Information Services (IIS) MySQL Content Management System (CMS) Network File System (NFS) Storage Area Network (SAN) HTML XML Website OS Active Directory LDAP Virtual Machines Virtual IP Addresses (VIPs) Secure Shell (SSH) File Transfer Protocol (FTP) DNS SMTP Remote PHY

SOFTWARE

HP {Operations Manager (OMi) Network Node Manager (NNMi) SiteScope} Ineoquest Medius Cisco Prime Infrastructure AlphaXD New Relic Splunk Grafana Empirix Broadsoft Platform Structureware SeaChange

Remedy Novell iManager Opscode Chef Circonus Aspen Watch Performance Monitor Remedy IT Service Management Vantive Heat VMWare Cisco Application Network Manager (ANM) Atlassian Jira, Confluence, Bitbucket, and Hipchat

OPERATING SYSTEMS

Unix Linux (Redhat, Ubuntu, Fedora, etc) Solaris Windows XP/Vista/7/8/10 OS X IOS Android

Redhat Administrator (RHCSA) course/classes.

HARDWARE

Hewlett Packard (HP) Dell International Business Machines Corporation (IBM) Cisco Juniper Netgear Blade Servers Console Servers

EXPERIENCE

Cox Communications - Sandy Springs, Georgia

Network Operations Center - Service Assurance Technician 1/2018 – 11/2024

Event Management, Incident Management, and Change management providing high-level technical support to various internal/external customers and other NOC's and organizations to ensure availability of services and applications. Reactively and proactively monitor platform, network, and service events and perform service validations. Supporting residential and business customers with various Applications, Internet/Networking/Telephony/Video services including break-fix, validation of infrastructure redundancy, coordinating with fix-agents, and notification of customer impacting events.

Network Operations Center Analyst - Video 8/2015 – 12/2017

Maintain high levels of availability for a variety of services including various internal company applications, business, and residential internet connectivity, data center & facility-power & environmental systems, linear video, second-screen video, and Video On Demand. Incident management/detection/notification, problem resolution, and maintenance support for video applications and services. Collaborate with cross-functional teams to ensure successful operational readiness for new product launches. Manage outage notifications and organize and conference bridges. Provide operational readiness/enablement support for new and emerging technologies.

Clearleap - Duluth, Georgia

Network Administrator - N.O.C. Engineer, Tier 2 11/2014 – 6/2015

Support Clearleap multiscreen video ingest and publishing applications for various companies including the National Football League (NFL), InDemand, Comcast, Cox, Time Warner, and several other small cable and satellite television providers.

Monitor, diagnose, and troubleshoot various Linux-based systems used for video asset ingest, transcoding, and delivery of video-on-demand content.

Respond and react to problems with NFL live streaming video from Amazon Web Service (AWS) and Elemental Conductor.

Management of TVEverywhere accounts including adding, removing, and modifying user accounts and troubleshooting login issues.

Turner Broadcasting - Atlanta, Georgia

Network Administrator - N.O.C. Specialist 11/2008 – 7/2014

Identify and troubleshoot problems with the Content Management System (CMS) used by news and sports editorial teams to create, encode, edit, and publish video, audio, and print content to websites including but not limited to CNN.com, Sports Illustrated.com, NBA.com, NCAA.com, and PGA.com. Systems included 2 in-house written content management systems and several instances of Drupal Open Source CMS.

Help implement several next-generation video delivery models including TVEverywhere, Live Web Simulcast (LWS), CNNx (NGTV), and NBA Game Time (an interactive iPad app that delivers live games, live statistics, compressed games, game archives, and various innovative elements). Troubleshoot issues with TVEverywhere authentication using Adobe Pass and Synacor authentication/authorization services. Monitor the health of TVEverywhere video systems using Aspen Watch Performance Monitor.

Support a network with 4 large internal datacenters and 3 co-located data centers with more than 3000 servers. Administer services on servers running Apache, Tomcat, ActiveMQ, and PHP in both production and development environments.

Monitor, troubleshoot, and resolve network connectivity issues with Cisco and Juniper routers and switches. Identify problems with various services associated hardware for actual and potential problems and act as a first-responder to resolve in a timely manner.

Create and resolve incident and service request tickets received from internal employees as well as external customers and clients. Perform server access administration using Network Information System (NIS), LDAP, and Active Directory. Tasks include user creation, removal, user and group modifications, troubleshoot login issues. Manage Active Directory groups controlling user access for various applications.

Organize and administer conference bridges with relevant engineers to triage and resolve “high” and “critical” priority incidents associated with issues including but not limited to video (including live video), networking, database, data center, server, and services provided by and for corporate partners and customers/clients. Help to organize and update the outdated disaster recovery procedures and documentation. Write/create bash scripts for automated server/service restarts.

Turner Broadcasting - Atlanta, Georgia

Helpdesk/DeskSide Technician- Production Support Specialist 09/2007 -11/ 2008

HelpDesk and DeskSide support representative supporting 15,000 Turner employees in a “one-stop-shop” for all technical needs for internal users. Support services include almost all software and hardware used by internal employees including, desktops, notebooks, mobile phones, (Android, iOS, Blackberry, and Windows), desk phones (Avaya), printers, and various Bluetooth devices.

Verso Technologies/Multisoft INC - Atlanta, Georgia

Senior Support Technician -Tier II 10/2000 – 09/2007

Telephone Support Technician and promoted to Senior Level Technician within 6 months. Floor-supervisor for staff of 25-30 first-level technicians.

Provide Internet Technical Support for several ISP’s and Hotel High-Speed Internet Access Providers. Deal with difficult customers to ensure high satisfaction.

Including Dial-up telephone support, DSL and cable modems, wireless 802.11(b+g) networks, ISDN, POP, and SMTP email issues, post and follow-up on network outages, web hosting support (MX records, whois, DNS lookups, PING, traceroutes), proxies, firewalls, bridges, audit trouble tickets.

EDUCATION

Southern Polytechnic State University Marietta, Georgia

B.A. Management Science 07/2007

Areas of Concentration: Information Systems

RELEVANT COURSES

Modern Database Management Programming and Problem Solving with C++ Software Engineering Technical Communications/Writing Information Technology in Business Management Information Systems Technology Management Strategic Management Project Management Operations Management Business Strategy Public Speaking

Contact this candidate