Office Administrative Specialist with Multi-Dealership Experience

Michelle Staffieri

San Jacinto, CA *****

*****************@******.***

+1-951-***-****

Professional Summary

I am a diligent and outgoing individual, known for my reliability and trustworthiness. I am self-motivated and willing to go the extra mile for my employer when given the opportunity. Work Experience

Office Assistant

Tim Moran Auto Group-Hemet, CA

Present

Office Administrator Assistant

Tim Moran Auto Group-Hemet, CA

January 2020 to Present

As an office administrative assistant for multiple dealerships, I handle dealer trades and manage new car accounting. I also coordinate the schedules of other office staff and ensure their availability. In my role as the assistant to the office manager, I perform various tasks as needed, including scanning, filing, and managing incoming and outgoing phone calls and messages. I take notes during meetings, process invoices, and update the dealership system with newly arrived vehicles. Additionally, I report all sold vehicles to the sales team and assist the General Sales Manager in applying for rebates and incentives.

Customer Service Representative

South Bay Solutions, Inc.-Fontana, CA

January 2012 to September 2017

I handled inbound calls for the company and processed sales orders. I scheduled appointments for customers to try and review new products. I provided warranty support and troubleshot defective items for customers via phone and email.

Office Administrator

TXI-RIVERSIDE CEMENT-Riverside, CA

January 2000 to December 2009

I provided billing statements for incoming truck drivers, ensuring that drivers departed with the correct weight as determined by the scale for new product shipments to the job site. I conducted hourly cement samples to verify that the product met the required viscosity and texture standards. I processed payments and purchase orders from vendors and companies to facilitate paperwork. Additionally, I scanned documentation and emailed issues related to credit card payments for the company. Education

General (Graduated High School)

Valley View High School-Moreno Valley, CA

September 1994 to June 1998

General (High school diploma)

Skills

• Customer service support

• Greeting customers

• Correspondence management

• Office equipment routine maintenance

• Confidential information handling

• Driving

• Customer service

• Mail processing

• Filing

• Office supply management

• Typing

• Phone answering

• Attention to detail

• Communication platforms

• File organization

• Computer operation

• Office record organization

• Photocopying

• Customer communication

• Invoice processing

• Record keeping

• Office activity coordination

• Microsoft Outlook

• Writing skills

• Scanning

• Administrative experience

• Microsoft Excel

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