Logistics and Office Operations Specialist
Resume:
Beth Merrell
Transportation Specialist - Carter Express Logistics
Alexandria, IN 46001
***********@*****.***
Professional Summary
Resourceful and experienced office manager with 15+ years of experience in managing daily office operations, coordinating office moves, and implementing efficient filing systems. Skilled in employee training, recognition programs, and budget management. Proficient in dental office experience, including patient scheduling, inventory management, and treatment planning. Proven leadership skills, with experience in supervising dental assistants and managing a team of dental assistants. Possesses a strong background in customer service, with experience in handling customer inquiries and providing support in daily tasks. Additionally, skilled in logistics, supply chain management, and warehouse experience. Work Experience
Office Manager
Affordable Dentures & Implants-Muncie, IN
August 2023 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Led a team of dental assistants of time management, workforce, policies
• Developed and implemented employee recognition programs to boost morale and increase employee engagement
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Implemented new onboarding procedures that reduced training time while maintaining high-quality standards
• Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration
• Conducted regular audits of office procedures ensuring compliance with industry regulations
• Served as point of contact for building maintenance issues coordinating repairs promptly
• AR Reports
• Insurance reports
• Audits
• Bank runs
• Patient control for deescalate/problem shooting
• Train new employees
• Keep the dental assistants flow and time management, patient care under control.
• Treatment coordinator
• Finances for patients
• Approve Employees time off request
• Employees time card corrections
• Approve employees time card
• Keep osha requirements up to date
Lead Dental Assistant
Affordable Dentures & Implants-Muncie, IN
October 2022 to Present
• Managed patient scheduling and appointment reminders, resulting in a reduction of missed appointments
• Implemented an efficient inventory management system to track and reorder dental supplies, manage the ordering of clinic and Implants
• Trained new dental assistants on proper techniques for chairside assistance and infection control protocols
• Maintained strict adherence to infection control guidelines, ensuring a safe environment for patients and staff
• Prepared treatment rooms before each procedure, ensuring all necessary instruments and materials were readily available
• Provided oral hygiene instructions to patients post-treatment to promote optimal oral health care practices at home
• Supervised a team of dental assistants, providing guidance and support in daily tasks
• Assisted the dentist during procedures by preparing instruments, sterilizing equipment, and ensuring patient comfort
• AR Reports
• Insurance reports
• Insurance claims
• Prior authorizations
• Bank runs
• De Escalating patients
Dental Assistant
Affordable Dentures & Implants-Muncie, IN
May 2022 to Present
• Consults
• Treatment planning
• Assisting in oral surgery
• Impressions
• Adjustments
• Soft liners
Front Desk Assistant
Affordable Dentures & Implants-Muncie, IN
July 2021 to Present
I currently check people in and check people out, confirm Pts, submit insurance. Medicaid and Commercial Insurance. I do Bank runs and deposits. Everything a office manager does. Sr. Vehicle Operation Specialist
First Advantage-Fishers, IN
December 2015 to July 2021
answering emails and responding to customer emails and calls. assisting with there different needs. Creating Service requests prompting for the customer developing reliable, professional relationship between first advantage and customers manage some of our top clients
run and maintain multiple office machine
running client calls
Abrs
reports and action plans. heavy in Microsoft
Transportation Specialist
Carter Express Logistics-Anderson, IN
March 2014 to December 2015
Account manager for American Axle Three Rivers. In charge of third party logistics for Carter Express. Build and book loads in most efficient and cost saving ways for our customers. Track and manage loads while in transit to make sure customers receive their loads on time.Work with managers to implement the company's policies and goals. In addition to my daily job duties I work on the community action committee which helps local nonprofit organizations receive funding for their organizations.
Material Handler
Tractor Supply Company-Pendleton, IN
September 2006 to March 2014
Worked in the distribution center as a material handler. Throughout a normal day I would perform multiple tasks in different sections of the warehouse. On most days I would receive product into the warehouse, then once received in I would put the product away into reserve racks where it would stay till the product was needed to fulfill orders for the stores. In addition to receiving product in I would also fulfill orders for stores, work in inventory control, work as a receiving clerk, and drive a forklift.Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Customer service representative
Tractor Supply Company-Noblesville, IN
October 2004 to September 2006
Assisted customers with their needs, and explained to the customer how products worked and would best suit their needs. Assisted customers in checkout line and help them to their car. Helped unload the semi trailer on the days we received product from the warehouse. Stocked shelves with product and made sure everything was neatly organized and rotated for freshness. Education
High school diploma
Skills
• Logistics
• Order Picker
• English
• Microsoft Word
• Microsoft Excel
• Production planning
• Payroll
• Shipping & Receiving
• Dental office experience
• Accounts payable
• Management
• Materials Handling
• Forklift
• Warehouse distribution
• Insurance verification
• Reach Truck
• Customer service
• Office management
• Administrative experience
• Phone etiquette
• Pallet Jack
• Accounting
• RF Scanner
• Order Picking
• Heavy lifting
• Dental receptionist
• Warehouse Experience
• Microsoft Office
• QuickBooks
• Organizational skills
• Office experience
• Time management
• Clerical experience
• Microsoft Outlook
• Supervising experience
• Microsoft Powerpoint
• Leadership
• Bookkeeping
• Supply chain
Certifications and Licenses
Certified Notary Public
Driver's License
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