Detail-Oriented Data Entry Clerk with IT Focus persuing BS in IT
Resume:
Nicole Klug
Friendship, WI *****
************@*****.***
Professional Summary
I blend meticulous attention to detail with a strong technical sensibility across customer service, digital systems, and workflow management. I am a rapid learner who drives efficiency via problem-solving and a growth mindset. Effective communicator, skilled in Microsoft Office, Google Workspace, CRM platforms, and remote collaboration tools. Currently pursuing a BS in Information Technology focused on web software development and PC Pro certified in PC hardware/OS troubleshooting. Known for prioritizing the customer, ensuring accuracy, and delivering consistent follow-through. Authorized to work in the US for any employer
Work Experience
Operations Manager
Native Construction-Friendship, WI
September 2021 to Present
• Communicated directly with clients and project managers to gather project requirements, ensuring accurate estimates and invoices.
• Oversaw inventory, scheduling, and contractor coordination, ensuring smooth workflow and client satisfaction.
• Handled payroll and administrative operations using Microsoft Office and QuickBooks, maintaining precision and timely execution.
• I developed the company brand identity and produced marketing materials to generate new project leads.
Assistant Head Housekeeper
TownePlace Suites by Marriott-Janesville, WI
May 2024 to September 2024
• Delivered high-quality service by maintaining guest rooms to brand standards, ensuring a welcoming and clean environment.
• Responded promptly to guest inquiries and concerns, resolving issues with professionalism and care.
• Ensured consistent quality assurance through efficient cleaning techniques and attention to detail.
• Maintained inventory of supplies and coordinated with staff to meet guest expectations and enhance satisfaction.
Education
Web software development (Bachelor's Degree in Information Technology) Strayer University Global Campus-Remote
Present
Specialized coursework in web software development, database management, and system design. Consistently proving academic excellence, achieving President's and Dean's List honors recognition for every term.
UX/UI Design (Online course)
Thinkful/Chegg-Remote
September 2020 to March 2021
High school diploma
Fort Atkinson High School-Fort Atkinson, WI
September 1997 to June 2001
Skills
• Productivity software
• Time management
• Technical support
• Inventory management
• Customer support - Customer support experience (6-10 years)
• Residential construction
• Software troubleshooting
• Typing - Average typing speed (1-60 WPM)
• Organizational skills
Languages
• English
Certifications and Licenses
PC Pro Certification
January 2026 to Present
Successfully demonstrated the foundational knowledge and hands-on skills needed to support and troubleshoot a wide range of hardware, software, and operating systems. UX/UI Design Certification
May 2021 to Present
Certified in the research, design and implementation of websites and applications on macOS, Windows, and Android. Communicate with clients to gather thorough information about the information, goods, or services they offer. Design sites that are easy to navigate for customers to ensure return visits and sales. Effectively communicate with other design team members or development team for seamless implementation.
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