Customer Service Leader with 20+ Years Experience
Resume:
JEANNE FRASIER
**** * **** **. *********, SD / 605-***-****/ *************@*****.***
OBJECTIVE
To obtain a full-time position with a reputable company
EXPERIENCE
AAA Club Alliance, Inc.
Retail Sales Associate Aug 2022- Dec 2025
Set up new memberships, answered member questions, worked at the front desk at the AAA store in Rapid City doing international driver permits, ordering foreign currency, taking pictures, calling members about their membership dues, opened and closed the store, did daily reports
Supervisor - Human Resources
Brian Hinzman, Store Manager
Mass Markets Oct 2013 to Aug. 2022
Customer Service Representative
Engaged with customers across various platforms including GE, CenturyLink and Optimum delivering exceptional customer service while processing phone, internet and tv services. Facilitated unemployment claims for North Carolina, demonstrating attention to detail and sensitivity to client needs
EDUCATION
Northern State College- Aberdeen, SD Aug 1981- Dec. 1986
Obtained a Bachelor of Science Degree in Special Education.
Harding County High School May 1980
High School Diploma
COMMUNICATION
Excellent Customer Service Representative with over 20 years of experience in delivering exceptional service and support. Proven ability to coordinate logistics, resulting in enhanced customer satisfaction.
LEADERSHIP
I worked from home for 5 years without supervision. I also have manager experience.
REFERENCES
Brian Hinzman
605-605-***-****
Rhonda Schwartz
Tuula Helmer
Erica May
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