Customer-Focused Frontline Specialist with POS Experience
Resume:
Andrea Coleman
*****************@*****.***
DOB 12/21/2004
Skills
Communication Skills, Problem Solving Skills, Math Skills, Computer Skills, Customer Service Skills, thorough and pay attention to detail, ability to work well with others, patience and the ability to remain calm in stressful situations, accuracy, point of sale (POS) Systems, Production Skills, Multitask Skills, good hands and eye coordination
Employment History
FedEx - Package Handler
11/2024-04/2025
● Scan packages
● Production worker
OIC Wilson/LIEAP/W/DSS-Clerical Assistant (temporary assignment) 11/2023-04/2024
● Received incoming phone calls
● Made copies of documents
● Assist with paperwork
● Input data into the computer
● Process documents
● Maintain a clean work environment
Bojangles-Cashier
09/2022-01/2023
● Greet customers with a smile and answer any questions
● Promote products and menu items
● Handle and process customer payments
● Issue receipts
● Operate drive through window as needed
● Handle and resolve customer complaints
● Maintain a clean and tidy counter area
● Restock items needed for counter area
Smithfield’s Chicken-N’ Bar-B-Q-Cashier
11/2021-02/2022
● Welcome customers and help determine their orders
● Ensure all orders are delivered to the customers in a timely manner
● Take orders with a warm smile
● Receiving customer’s payments and issuing receipts
● Ensuring a clean and sanitized environment
● Stocking food items and other materials required for the smooth running of the restaurant
● Handling issues and problems affecting guests
McDonald’s-Cashier
06/2021-12/2021
● Registering customers’ orders in the POS system of the store
● Ensuring to give the correct change and adhering to the policy of the store regarding gift cards and coupons, redeem stamps and coupons
● Greeting and welcoming customers as they arrive at the store
● Passing customer complaints to management and assisting to resolve them
● Keeping the working space clean and well-maintained and sanitize
● Receiving customer’s payments and issuing receipts
● Ensuring a clean and sanitized environment
● Stocking food items and other materials required for the smooth running of the restaurant
Education
Issuing Institution Location Qualification Course of Study Wilson Preparatory Wilson,NC Diploma General Studies Academy
Certifications:
Steps 4 Growth-Wilson Community College 09/2024-10/2024
Intro to EV & Fundamentals of Electricity
Forklift Operator Training
Lean Six Sigma - Yellow Belt
OSHA - 10
Problem Solving
Working Smart
Career Readiness Certificate - Bronze
NRF Foundation RISE UP Customer Service & Sales - Certificate 02/2024
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