Versatile Salon Manager & Senior Hair Stylist

Tina Dedonno

Brook Park, OH *****

*************@*****.***

+1-440-***-****

Professional Summary

Accomplished salon manager and professional hair stylist with 15+ years of experience in the beauty industry, specializing in customer service and team leadership. Proven track record in enhancing client satisfaction and retention, achieving an 81-90% repeat customer rate. Skilled in training and supervising staff, maintaining high standards of safety and cleanliness, and driving retail sales through effective client consultations and relationship building.

Authorized to work in the US for any employer

Work Experience

Hair Stylist

Great Clips-Fairview, OH

February 2022 to March 2024

• Greeting clients into a warm and welcoming environment.

• Client consultation for Men, Women, and Children for Preferred haircuts and styles.

• Built and preserved strong client relationships to increase return visits.

• Retail Product Sales.

• Following OSHA and MSDS safety protocols and requirements. Salon Manager

Creative Styles-Lorain-OH

January 2014 to February 2022

• Manager of providing excellent customer service,and building rapport with clients to encourage repeat business.

• Maintained performance-oriented atmosphere focused on productivity and customer satisfaction.

• Hired, trained and supervised salon staff including, Hairstylists receptionists and assistants.

• Address customer complaints and concerns in a professional and timely manner.

• Create a clean and safe store environment that complies with health and safety regulations and company standards.

Store Manager

C & C Midtown Communications-Lorain, OH

September 2005 to February 2014

• Manager of Midtown Communications delivering exceptional customer service with high level satisfaction.

• Maintain outstanding visual merchandising standards as a welcoming environment.

• Assisted with administrative tasks such as filing, copying and data entry.

• Monitor supplies and order new items as needed

• Arrange promotional material and in-store displays Medical Office Assistant

Ohio Extended Care Nursing facility-Lorain, OH

April 2002 to November 2004

• Greeting patients upon arrival with excellent customer service

• Check patients into the system and obtain contact information also insurance cards

• Verifying coverage and collect co-pays

• Answer phones and schedule appointments

• Files and organize patient records

Hairstylist/Cosmetologist

Education

Medical office specialist

Ohio Business College-Sheffield, OH

August 2009 to September 2010

Hair, skin, and nails (Cosmetology)

Northern institute of Cosmetology in Hair, Skin,and Nails-Lorain, OH January 2002 to September 2002

Business (Diploma)

Bedford High School-Bedford Hts, OH

August 1991 to May 1995

High school diploma or GED

Skills

• Hair stylist experience

• Phone etiquette

• Photocopying

• Flat ironing

• Permanent waving

• Fashion hair coloring

• Refrigerator cleaning

• Scalp massage

• Scissor over comb haircutting

• Microsoft Excel

• Vacuuming

• Blunt haircutting

• Financial transaction processing

• Hair styling - Professional hair stylist experience (More than 20 years)

• Hair extensions

• Front desk

• Feathered haircutting

• Children's haircutting

• In-person customer service

• Permanent hair coloring

• Graduated haircutting

• Order processing

• Time management

• Layered haircutting

• Oven cleaning

• Report writing

• Hair conditioning

• Retail management

• Food safety sanitizing procedures

• Achieving repeat customers as a hair stylist - Average customer repeat rate as a hair stylist (81-90%)

• Clipper haircutting

• Guest services

• Cash register

• Customer service

• Salon software

• Retail math

• Hair relaxing

• Phone answering

• Appointment scheduling

• Blow drying

• Razor haircutting

• Bathroom cleaning

• Processing cash transactions

• Short hair styling

• Residential cleaning

• Supervising experience

• Semi-permanent hair coloring

• Point cutting

• Mopping

• Hair straightening

• Word processing

• Communication skills

• Full hair coloring

• Filing

• Sanitation

• Working in the beauty industry

• Cleaning

• Men's haircutting

• Kitchen hygiene

• Interviewing

• Demi-permanent hair coloring

• Creative hair coloring techniques

• POS

• Hair loss solutions

• Hair curling

• Upselling

• Scanning

• Slide cutting

• Leadership

• Shampooing

• Retail sales

• Hair smoothing

• Computer skills

Certifications and Licenses

Driver's License

Barbering License

Cosmetology License

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