Results-Driven Department Manager with Customer Excellence
Resume:
Ashley Richard
Omaha, *****, NE (US)
****************@*****.***
PROFESSIONAL SUMMARY
Energetic
results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost- concern and workforce-management issues to maintain streamlined operations. EXPERIENCE
Storeroom clerk, Papillion foods
• putting racks of uniforms out for production
• ordering and stocking inventory as needed
• washing gloves and makes bags for each department
• recieving orders
Apr. 2023 - Aug. 2024
Papillion, Nebraska
Department Manager
• Making sure we are meeting our monthly goals with voice scores and drive thru times.
• Working together with the Kitchen Manager to make sure crew is aware of new promos coming.
• Keeping up with the new happy meal toys that are coming on the truck.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Coached team members on food safety and sanitation processes
• customer service
• menu education and up-selling techniques to drive revenue.
• Completed thorough opening
• closing and shift change functions to maintain operational standards each day.
• Calling customers to solve 1800 complaints
December. 2019 - Apr. 2023
Omaha, NE
• Making sure employees know the policy when it comes to relations within the work area.
• Updating employees on new guidelines and making sure I follow up with employees on 1 800 complaints and how we can make it better.
• Coaching shift mangers to make sure crew is following McDonald's rules when it comes to satisfying our guest.
Assistant Manager, Burger King
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Implemented training processes for newly hired employees and supervised department managers
• shift leads and production personnel.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
April. 2017 - November. 2019
Omaha, NE
EDUCATION
Certificate
• Metropolitan Community College, Omaha, NE
May. 2022
Budgeting
Coaching
committed
constructive feedback
customer service
SKILLS
English
LANGUAGES
CERTIFICATIONS
• Real Estate Real Estate Certificate
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