Customer Service Specialist with Remote Experience

Palmdale, CA ***** 213-***-**** *****************@*****.***

JOANNA TORRES

Customer Service Specialist with 4+ years of remote call center experience and 5+ years in transportation. Skilled in handling escalated issues, building customer loyalty, and supporting team success. Reliable, safety-conscious, and tech-savvy professional seeking to contribute to a fast-paced, customer-focused organization.

PROFESSIONAL

SUMMARY

SKILLS Customer Service: Conflict

resolution, active listening,

call center operations,

relationship building

●

Technical: Data entry, CRM

systems, website

navigation, Microsoft

Office Suite

●

Safety & Driving: Clean

DMV record, DOT

compliance, route

management, defensive

driving

●

Professional Strengths:

Dependable, critical

thinking, teamwork,

adaptability

●

CERTIFICATIONS ● CPR/First Aid Certified (if applicable)

● Defensive Driving Certification (if applicable)

REMOTE CUSTOMER SERVICE REPRESENTATIVE 09/2021 to 08/2025 Nova Pathfinder Limited, Palmdale, CA

SCHOOL BUS DRIVER 01/2019 to 08/2021

Keppel Union School District, Pearblossom, CA

WORK HISTORY

Handled 50+ inbound calls daily, resolving customer concerns with empathy and professionalism.

●

● Managed escalated issues, consistently achieving high customer satisfaction scores.

● Assisted customers with online orders, product navigation, and account support.

● Collaborated with team to improve service processes and achieve department goals.

● Trained new representatives, enhancing team performance and customer experience.

● Followed up with customers on unresolved issues.

● Collaborated with internal departments and external vendors to resolve claims.

● Developed in-depth understanding of insurance policies and procedures.

● Maintained confidentiality of patient finances, records, and health statuses.

● Coordinated with contracting department to resolve payer issues.

● Collected premiums and issued accurate receipts.

● Notified insurance agents and accounting departments of policy cancellations and changes. LUNCH AIDE 10/2017 to 12/2019

Palmdale School District, Palmdale, CA

SCHOOL BUS DRIVER 07/2016 to 12/2019

First Student, Palmdale, CA

● Safely transported 200+ students weekly with zero accidents or incidents.

● Maintained strict adherence to DOT regulations and school safety protocols.

● Verified student permissions and ensured safe boarding and departures.

● Recognized for punctuality and reliability in maintaining routes.

● Prepared and served daily meals for students while adhering to food safety standards.

● Maintained clean and sanitary work environment in compliance with health regulations.

● Supported cashier operations, handling cash and card transactions accurately.

● Transported students safely while maintaining discipline and order.

● Conducted daily vehicle inspections and routine maintenance checks.

● Operated specialized equipment such as wheelchair lifts and ramps. Capella University, Minneapolis, MN

BBA, Accounting & Finance, 08/2027

Lancaster Adult School, Lancaster, CA

GED, 01/2013

EDUCATION

REFERENCES References available upon request

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