Part-Time Remote Customer Service & Sales Professional

Isa I. Harb

**** * ******** ***, *******, IL ****1

773-***-**** *******@*****.***

Summary:

Customer focused performance driven individual with a versatile personality ideal for customer building. Successful in sales and have always meet or exceeded quarterly goals. Quality-oriented and proactive in conflict resolution with an exceptional organizational and communication skills. Has a positive can-do attitude that is driven to learn, improve and succeed. Strong leadership skills through team building and employee engagement.

Experience:

Working from home / taking care of Elderly Mom

Since 2016 until Current Helping with family Business and taking care of my Elderly Mom in home office.

Charter One Bank, Chicago, IL

Assistant Branch Manager / Sr. Financial Representative (12/2006–3/2014)

Meeting and exceeding quarterly sales goals.

Marketed the Institutions Financial Services to present as well as potential clients.

Interviewed & Recruited staff for the branch also coached and mentored the staff developing a long-term career growth for them.

Maintained a high level of Business Partnership through referrals to the Mortgage, Business and Investment divisions.

BNC Mortgage, Inc., Downers Grove

Account Manager (9/05 to 7/06)

Review of Loan files making sure they meet guidelines and compliance.

Review and satisfaction of all conditions in a timely manner for underwriting approval.

Maintain good communication between the Broker and Account Executive keeping them

informed on the status of the loan files.

Preparing the file and scheduling the closing for the client.

HSBC, Wooddale, IL

Loan Processor Specialist (12/03-9/05)

Ordering Title, Appraisal, Flood report for all Preliminary approval, also making sure title is clear of all Liens and Judgments.

Actively monitoring the policies and guidelines assuring files are 100% compliant.

Review and satisfaction of all conditions in a timely manner for underwriting approval.

Scheduling closing for all approved loans

Responsible for keeping customers and loan officers aware on the status of the loan.

At month end helped closing department preparing files for closing.

Devon Bank, Chicago, IL

Mortgage Processor (7/2001–12/2003)

Origination and processing of conventional residential mortgages.

Answers customer inquiries regarding mortgage product options and rate quotes.

Sending the Loan application through the LP or Du for determination if it meets the guidelines of the secondary market.

Ordering Title & Appraisal making sure that title is clear of all liens.

Education:

Northeastern Illinois University

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