Concierge & Front Office Specialist
Resume:
Charlotte Raco
Vero Beach, FL *****
*************@*****.***
WWW: https://bold.pro/my/charlotte-raco-260*********/303r
Professional Summary
Detail-oriented professional with experience in front office operations and guest services. Skilled in resolving complaints, implementing process improvements, and managing logistics to enhance workflow and customer satisfaction.
Proactive concierge with a strong work ethic and adaptability. Experienced in managing front desk operations and optimizing guest interactions to ensure seamless experiences and operational efficiency.
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Work History
September 2023 - December 2026
Heron Cove - Vero Beach, FL
Concierge
Provided concierge services, including booking reservations and arranging transportation for guests.
Resolved guest complaints promptly, enhancing customer satisfaction through effective problem-solving.
Implemented process improvements that streamlined front desk operations and reduced wait times for guests.
June 2019 - September 2020
Vista Garden Assoc. - Vero Beach, FL
Front Office Assistant
Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Coordinated appointment scheduling for staff and clients, optimizing daily office workflow.
Assisted in maintaining office supplies inventory, facilitating timely restocking and organization.
Developed and implemented filing systems to enhance document retrieval efficiency.
June 2017 - June 2019
Keystone Property Management Group - Vero Beach, FL
Office Manager
Coordinated office operations to enhance workflow efficiency and productivity.
Managed scheduling and logistics for meetings and company events.
Developed and implemented filing systems to improve document retrieval.
Supervised administrative staff, fostering professional development and collaboration.
Education
June 1964
Gladstone High School Pittsburgh, PA
High School Diploma
Contact this candidate