Administrative Professional with Healthcare Focus

Deja Jones Chicago, IL ********@*****.*** 773-***-****

Detail-oriented administrative professional with experience in data entry, billing, healthcare case management, and customer support. Strong accuracy, confidentiality awareness, and technical proficiency. Recently completed a temporary assignment and career break; fully available and ready to re-enter the workforce.

Professional Experience

Career Break

November 2025 – Present

Completed a planned career break following a temporary assignment

Actively seeking new opportunities and ready to return to the workforce

Data Entry Clerk (Temporary)

Reladyne Oil – Chicago Heights, IL

April 2025 – November 2025

Entered and verified invoice and billing data with high accuracy

Managed credit rebills and identified minor discrepancies in invoices

Maintained organized digital and physical filing systems

Performed indexing, administrative support, and basic accounting tasks

Utilized Microsoft Excel, Outlook, Citrix, and 10-key typing (65 WPM)

Demonstrated strong attention to detail, focus, and accuracy under deadlines

Shift Supervisor

Starbucks – Lansing, IL

October 2024 – March 2025

Supervised daily store operations and managed shift coverage

Served as keyholder and balanced cash safes for all shifts

Created employee schedules and managed inventory orders

Monitored sales performance to maintain company ranking standards

Remote Call Center Agent

Clark Resources – Philadelphia, PA (Remote)

February 2023 – August 2024

Supported customers with healthcare renewals and eligibility verification

Conducted HIPAA-compliant validation and updated contact information

Processed Medicare, Medicaid, Medi-Cal, and PPO applications and billing

Managed and closed cases no longer eligible for coverage

Utilized Salesforce and Genesys to document and manage case files

Education

High School Diploma / GED

Skills

Claims Processing (Medical & Healthcare)

Medical Claims Review & Validation

Medicare, Medicaid & PPO Claims

Medical Billing & Claims Data Entry

Administrative & Office Support

HIPAA Compliance

Invoice & Billing Accuracy

Data Entry

Microsoft Excel, Word & Outlook

Salesforce

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