Administrative Office & Billing Specialist Resume
Resume:
Melanie Kochanski
Administrative Office Assistant/CSR Scheduler/ Dispatcher/Sales
Clarkston, MI 48346
***********@*****.***
Professional Summary
I am an enthusiastic and dependable individual who excels in challenging and competitive environments. I want to utilize my strong organizational skills as a team player and make a significant contribution to the continual improvement of an organization in need. Your organization! Authorized to work in the US for any employer
Work Experience
Accounts Payable Specialist
OES
January 2023 to Present
• Managed vendor relationships by resolving payment discrepancies, answering inquiries, and maintaining open lines of communication
• Streamlined the accounts payable process by developing standardized procedures and documentation
• Collaborated with cross-functional teams to resolve billing issues and improve overall efficiency Accounts Receivable Specialist
OES
April 2021 to Present
Assisting and coordinating daily operations for sales and service and field operations managers. Preparing and collecting on current and past due billing and invoicing. I moved in to accounts payable responsibilities after about a year and a half in A/R when a position became available in accounts payable. Executive Assistant
Lars David Inc-Davisburg, MI
August 2018 to June 2019
Running day to day administrative operations for a decking and railing company. Ordering and tracking inventory., working with other vendors, contractors and our personal clientele, working with quick books creating invoices, purchase orders, processing billing and payments, filing, coordinating the schedules for both owners, scheduling and coordinating any follow up repairs, over seeing paperwork for city permits, assisting clients and contractors that visit our showroom, placing customized orders for contractors, receiving shipments, confirming orders are correct, troubleshooting and any other task that come up during hours of operation.
Csr/Schedueler and Dispatcher
Kotz Heating, Cooling and Plumbing-Waterford, MI
October 2017 to July 2018
Receiving incoming service and maintenance calls on a multi line switchboard, scheduling appointments, prioritizing jobs based on customers needs and dispatching . Ordering parts, tracking the orders and receiving the orders as the come in and contacting the customer to schedule part install/repair, coordinating and updating the technicians routes through out the day . Tracking service hours and sales by week, day and month, payroll, troubleshooting/problem solving and other office needs a requirements .
Service Consultant
Page Honda Bloomfield-Bloomfield Hills, MI
October 2015 to August 2017
Service writing and consulting working with each customer trying to customize each service visit and write up to meet the needs of each individual customer. While trying to always have CSI as a main focus for not only the customer but also the store and the manufacturer scores. Prioritizing, dispatching and tracking incoming work. Double checking and confirming the work performed and closing out the detailed invoices in the stores system and customers records. Making sure everything was completed on the current visit. Ordering parts as needed, tracking the eta on those parts and contacting the customer to schedule return apt. for install/repair as needed. Service Manager
Suburban Imports of Troy-Troy, MI
November 2012 to November 2014
Service Manager for Mazda Suburban Imports of Troy Managing the day to day business and challenges to the automotive service industry. Selling and writing service Working with a shop that is mile away and separate parts departments out of 2 different stores I help bring CSI to where it needed to be within 2 months of my arrival with the support of the shop and crew. I am within the top three throughout the import store in weekly sales within the import collection. When I arrived to the service department was in last place in the district in CSI and is now number 1 and has been number one for the last several months.
Service Consultant
Toyota-Rochester Hills, MI
October 2010 to August 2012
Service Consultant for the Toyota, Scion and Lexus brands working in the service department selling, writing service and dispatching. Working with and meeting the needs of the customers to help determine and educate the customer on recommended maintenance and repairs for their vehicle, while coordinating what works with the customer's budget and scheduling needs. I was effective in coordinating and scheduling off site vendors to perform service and repairs that could not be done directly through the dealership. I developed an original style in working as the bridge of communication between the customer and technician, serving each customer on an individual basis to meet the customer's needs with transportation, prioritizing maintenance and repairs, available discounts and rebates. I also endured responsibility for cashing out the customers when they retrieve the vehicle. Creating and organizing displays and advertisement for the service department to promote the dealership, available products for parts and service, tools and materials to educate and inform the customer on services along with the benefits of doing business within the dealership. I excelled in meeting the dealerships expectations for profit, while I maintained an average score of 97.24% for customer satisfaction with Toyota Motors placing me at the top in the department.
Service consultant
Honda Bloomfield-Bloomfield Hills, MI
March 2006 to August 2010
Customer Service Representative - Bridge of communication between the technician and customer. Selling and writing service, dispatching, troubleshooting test driving with the technicians, arranging transportation (shuttle, loaner or delivery) for customer convenience, coordinating outside vendors for special services and/or accessories, meeting the customer's needs while also meeting the dealerships expectations for profit. I maintained an average of 98.7% on customer satisfaction with American Honda for the dealership and the highest score in the department. Personal Nutrition Assistant
St. Joseph Mercy Oakland Hospital-Pontiac, MI
March 2001 to March 2006
Involved extensive personal contact and experience with patients in helping them meet their nutritional needs and requirements. Responsible for helping some patients with basic education about their diets and/or restrictions working along with the dieticians, nurses and doctors to keep diet orders current and note restrictions and allergies.
Site Representative
Ikon Office Solutions
October 1998 to March 2001
I started the account at a Pontiac hospital for document control. Contributed to the site growth within a 15-month period, the site grew from two to seven people and took over the mailroom and presentation preparations for administration and other departments. Education
Upper secondary education
High school or equivalent
Skills
• Personal Assistant Experience
• Dispatch
• Quickbooks
• Microsoft Outlook
• Dispatching
• Customer service
• Office experience
• Transportation management systems
• Excel
• Appointment scheduling
• Automotive repair
• Logistics
• Calendar Management
• Word
• Event Planning
• Written communication
• Customer Service
• Accounts Payable
• Communication skills
• Microsoft Office
• Receptionist
• Data Entry
• Scheduling
• Personal assistant experience
• Sales
• Dealership experience
• Filing
• Document management
• Sales negotiation
• Document Management
• Accounts receivable
• Time management
• Organizational Skills
• Microsoft Outlook, excel, word. Reynolds and reynolds,ADP, Quick books, Fleetmatics, Service titan
• Client relationship development
• Automotive Service
• Computer skills
• Executive Administrative
• Office Management
• Heating
• Attention to detail
• Outlook
• Phone communication
Languages
• English
Contact this candidate