Versatile Data Entry and Tenant Support Professional

Neriza Nina L. Policar

**** ******* *** #*** ***** Vista, CA 91913 • 907-***-**** • ******.*********@*****.*** Professional Summary

Customer service and property management professional with 6+ years of experience in low-income housing, case management, and healthcare support. Proven ability to manage tenants, handle financial transactions, and build strong client relationships. Bilingual in English and Tagalog; reliable, detail-oriented, and highly organized. Core Skills

Property Management

Tenant Relations

Lease Administration

Budget Counseling

Case Management

Customer Service

Conflict Resolution

Microsoft Office Suite

Multitasking

Time Management

Professional Experience

Ad-West Realty – Kodiak, AK

Property Manager Nov 2024 – Oct 2025

• Manage 70 rental units including leasing, inspections, and tenant relations

• Prepare lease agreements, process background checks, and resolve maintenance issues

• Oversee rent collection and bank deposits

North Star Management – Kodiak, AK

Property Manager Oct 2023 – Nov 2024

• Managed 70 units and 80+ tenants in low-income housing

• Processed applications and housing recertifications

• Conducted credit checks, rent collection, and maintenance coordination Brother Francis Shelter – Kodiak, AK

Case Manager (Part-Time) Jan 2022 – Present

• Provided budget counseling and homeless prevention assistance

• Managed client documentation and financial transactions

• Prepared reports for audits and board meetings

Additional Experience

Certified Nursing Assistant – Providence Extended Care Customer Service Representative – State Farm

Special Education Aide – Kodiak Island Borough School District Direct Support Professional – Hope Community Resources Caregiver – Bayview Assisted Living Facility

Education & Certification

• University of Alaska Anchorage – General Education

• Certified Nursing Assistant – Trinity Health Education

• High School Diploma – Kodiak High School

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