Store Manager with 30+ Years Retail Leadership

THELMA DANIELS

***** ******** ****, *******, ********** 92584 951-***-**** 951-***-****

**************@*******.***

STORE MANAGER GENERAL MANAGER

Industry Preference: Retail

■■■ QUALIFICATIONS PROFILE

Challenge-driven, performance-focused, and goal-oriented professional with more than 30 years of experience in retail and territory management, marketing, and employee training and development. Expert at addressing diverse issues to guarantee top-quality service and excellent customer experience. Adept at providing operational support to cross-functional teams toward personal and operational improvements; as well as creating and implementing innovative action plans and processes to achieve set-forth goals and objectives. Armed with strong interpersonal and communication aptitudes essential in establishing rapport with all levels of the organization. Technically proficient with Microsoft Office Suite (Word, PowerPoint, and Excel) and data analysis software.

■■■ CORE COMPETENCIES

General Business Operations Administration Customer Service and Relations Sales Generation and Revenue Growth Business Development Payroll and Inventory Control

■■■ PROFESSIONAL EXPERIENCE

MICHAELS ARTS AND CRAFT, CHINO HILLS, CA

Store Manager Feb 2005–May 2025

- Oversee operational aspects of the store, including planograms, customer service, damage and safety control, and marketing

- Take charge of employee hiring, scheduling, and training, as well as payroll budget and inventory control

- Provide supervision to a group of 5 managers and a team of 42 employees

- Function as a member of a mentor program for the district to facilitate training to other store managers

- Expertly create and execute strategies to boost customers’ pool, store traffic, and profitability

- Display leadership skills in providing training, motivation, and feedback to store staff to achieve sales goals

- Render excellent service to guarantee high-level customer satisfaction Career Highlights:

Earned numerous awards such as Accident Free, Best Customer Service Rating, Best Increase of Transaction Count, Increased Units Per Transactions, and Best Increase in Sales within the District for demonstrating exceptional work performance

■■■ EARLIER CAREER

OLD NAVY, CHINO, CA

Merchandise Manager

■■■ EDUCATION

Associate of Art in Business

Mount San Antonio College, Walnut, CA

■■■ TRAINING

Management Workshops, Granting Institution

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