Multilingual Retail Sales Professional

Yu Yip “Ivy” Cheng

Beaverton, OR *****

Phone: 971-***-****

***************@*****.***

Objective: To apply for Retail Sales Associate

Skills: Native in Cantonese, fluent in Mandarin and proficient in English as a second language

Passion for assisting customers, attention to detail, friendly, team asset

Computer: Word, PowerPoint, Data Entry, Internet Research

Education:

● Bachelor of Arts in International Studies with concentration on cross-cultural studies.

University of Oregon (Eugene, OR) 1997

● Certificate in Bridging the Gap Program – Medical Interpreter Training, The Cross Cultural Health Care Program (Seattle, WA) 2013

Work experiences:

Retail Support Associate

Macy’s Inc. (Tigard, OR) February 2025 to December 2025

Assisted customers to find what they needed, helped and organized the sales floors, balanced cash drawers at the end of shift, shared Macy’s credit cards to customers, met daily/weekly sales goal

Bank Teller

Wells Fargo Bank ( Portland, OR) 2019 July to December 2024

Job responsibilities: Processed routine transactions such as deposit and withdraw cash, check cashing, cashier’s checks/money orders, night drops for business customers; handled EPS and mailed to Central Banking Center; educated customers digital banking and Wells Fargo mobile app; ordered foreign notes for customers; balanced drawer and vault, updated customers’ profile as requested, followed company's policies and guidelines.

Retail experience:

*Nordstrom (Downtown Portland, OR) Retail Sales (seasonal) 2017 October-2018 January

*Ross Stores (Hillsboro, OR) Retail Associate (Cashier/Fitting Room Attendant) 2017 Apr - Aug

Job responsibilities: Greeted customers and introduced products based on customer’s needs, answered inquiries in person and by phone, contacted branch stores for requested products, transferred merchandise to other branches, assisted customers in locating merchandise, achieved personal daily sales goals.

Processed transactions and returns on POS system, opened and closed cash registers for morning and closing shifts, balanced cash drawers, cashed out registers after each shift, opened credit card and program reward accounts, built customer contact list for ongoing business relationships.

Over The Phone Customer Service Experience:

Remote English<>Chinese Phone Customer Service Representative

* LanguageLine Solutions/Pacific Interpreters (Work from Home/Independent Contractor) 2013 July- 2017 March

Job responsibilities: Assisted English speaking clients and Chinese speaking customers by facilitating accurate communication in order to provide appropriate and excellent experiences with banks, utilities, schools, hospitals and community service organizations.

Volunteer Experience:

Front Desk Helper

* WorldView Center (Multicultural Christian Non-profit organization) (Portland OR) 2013 March - 2017 June

Job responsibilities: Greeted and directed guests by phone and in person, handled incoming/outgoing mail, office supply inventory control

Overseas Work Experience:

Market Research Analysis Coordinator 2001-2003

* AC Nielson International Marketing Research Co Ltd (Hong Kong)

Job responsibilities: Initiated outbound calls, conducted telephone surveys, collected consumer information, input data in computer system and prepared reports.

Customer Service Representative1998-2001

*Chevalier Group “Technologies Holdings” (Hong Kong) Ltd

Job responsibilities: Adeptly handled telephone inquiries and complaints, scheduled on-site service calls. cold calls to promote company products, follow-up calls to ensure customer satisfaction!

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