Customer-Focused Administrative Professional and Caregiver

HELEN SMITH

***********@*****.*** 321-***-****

Objective

Veteran's spouse, adaptable and quick study. Accomplished professional with excellent track record of customer service and administrative support in fast-paced veterinary and business environments. Proven ability to manage projects and enhance team collaboration. Recognized for innovative problem-solving and effective communication. Learning American sign language. Willing to relocate. Future goals are to become fluent in American sign language, Norwegian and French.

Skills

● MS Office Suite ● Phenom ● Invoicing

● Workday ● Flex PLM system ● Quality assurance

● Cognos ● Statistical analysis ● Administrative support

Work Experience

Apollo Merchandising US

Visual Merchandiser

10/2025 - Present

Developing pricing and tag concepts for merchandise. Creating display designs for retail stores, updating out of stock items. Working with managers to produce the best product placement.

VA Family Caregiver Program US Melbourne, USA

Care Assistant

02/2023 - 06/2025

Assisted veteran with daily activities and personal care needs. Maintained accurate records of care and health changes and communicated with healthcare team. Monitored vital signs and administered medications.

Cotswold Vet Group UK

Veterinary Office Manager

08/2016 - 12/2022

Provided customer service and resolved client concerns in a fast-paced environment. Answered a high volume of calls and relayed messages to veterinarians and staff. Maintained accurate client records. Handled billing and payments with attention to detail. Exhibited a knowledge of medical terminology to communicate effectively with veterinarians and technicians.

Renaissance Reenactors Society UK

Resource & Marketing Manager

10/2010 - 08/2016

Managed the costume construction and alteration process from start to finish, collaborating with designers and directors. Oversaw campaign content, budgets, targets and creation of marketing and social media strategies. Tracked company growth and statistical analysis to predict production.

The Bridge Veterinary Practice UK

Veterinary Receptionist

06/2006 - 10/2010

Managed appointment scheduling for clients. Coordinated correspondence and communication. Maintained accurate patient records and filing systems. Processed timesheets, invoices and purchase orders. Handled preparation of reports for the veterinarians and office staff.

Education

Royal Agricultural University Cirencester, England

Master of Science in Equine Science & Business Management – 01/2018

Bachelor of Science in Equine Science & Business Management – 01/2015

Associate degree in Equine Science & Business Management – 01/2014 Oxford Brookes University Oxford, England

Bachelor of Arts in Marketing & Events Management – 01/2012

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