Customer Service & Administrative Specialist
Resume:
Taja Gregg
Customer Service Inventory Specialist
Edgewood, MD 21040
*********@*****.***
Professional Summary
Hello,
I am writing to express my interest in a Customer Accounts and Support Services position with your organization. With over 11 years of experience in customer service and administrative support, I bring a strong ability to communicate clearly, resolve concerns efficiently, and provide a positive experience for every customer interaction.
I am a confident and professional communicator with experience handling high-volume calls, account inquiries, data entry, and cash-related transactions. I take pride in remaining patient, empathetic, and solutions-focused while meeting performance goals and maintaining accuracy. I am comfortable working independently or as part of a team and adapt quickly in fast-paced, metric-driven environments. I am highly organized, detail-oriented, and technically capable, with proficiency in Microsoft Word, Excel, Outlook, Access, E-Verify, and the ability to quickly learn new systems and CRM platforms. I value accountability, continuous learning, and providing service that supports both customer satisfaction and company success.
I would welcome the opportunity to contribute my skills and grow within your customer support team. Thank you for your time and consideration. I look forward to the opportunity to discuss my qualifications further.
Sincerely,
Taja Gregg
Authorized to work in the US for any employer
Work Experience
Customer Account Representative for Business Development Center Bob Bell Chevrolet-Bel Air, MD
February 2025 to Present
As a Customer Account Specialist for Bob Bell Chevrolet which is a reputable dealership and mechanic shop, I manage customer accounts, direct customers to where they can process payments, and handle billing inquiries. I maintain detailed records of transactions, service histories, and account updates to ensure accuracy and efficiency. I guide customers to financing options, warranty claims, and service appointments, providing clear explanations and excellent support. Additionally, I coordinate with technicians and sales teams to ensure seamless customer experiences and promptly resolve account- related issues. I arrange rental vehicles for customers while their cars are undergoing repairs. My role requires strong communication, problem-solving, and organizational skills to maintain customer satisfaction and loyalty.
Call Center Representative
TransCore-Middle River, MD
December 2024 to January 2025
As a call center agent, I handled inbound and outbound calls, assisted customers with inquiries, resolved complaints, and provided product or service information. I maintained a professional and friendly demeanor, documented customer interactions, and followed company guidelines to ensure high- quality service. Additionally, I used problem-solving skills to address customer concerns efficiently and collaborated with team members to improve overall customer satisfaction. CNA Call Center Representative
Prometric-Nottingham, MD
October 2022 to October 2023
I am well versed in the knowledge of company products, services, and policies to assist callers with inquiries, complaints, and or problems. I handle a large call volume daily. I speak to customers, listen to them,gain a better understanding of their needs, and offer possible solutions. I fill out various forms and contracts regarding customers CNA certifications. I process renewals and reciprocity contracts so customer’s gain entry into their states CNA Registry. I study individual CNA profiles to get a better understanding of CNA needs. I ensure every customer’s concerns have adequate resolutions by creating a thorough plan. I have retained the testing bylaws of over 7 states for CNA certification and maintain compliance with there standards daily. I make an absolute conscious effort to follow up on any unresolved issues a customer has until it is resolved making a final higher resolution in partnership with my work team.
Security Guard
Abacus Corporation-Belcamp, MD
March 2013 to October 2013
Responsibilities
Protected the people and property of my employer and contracted clients.As a security guard I patrolled buildings to ensure safety and protection for the property and personnel. Often, I oversaw security for a specific building or area during my shift. If there was a problem related to criminal activity, a safety issue, unauthorized personnel at the location or other similar disturbances, I solved the problem or contacted authorities to help solve it. Some common duties of a security guard for me included :
• Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials
• Monitoring video surveillance for any unusual activity in locations around the office
• Performing security procedures such as metal detectors or bag checks
• Educating staff on proper security procedures and requirements
• Performing routine inspections of specific areas
• Communicating with local enforcement about any incidents and ensuring local and federal security compliance
• Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes
To fulfil the necessary responsibilities, I would perform several specific duties. These might include:
• Greeting employees or customers
• Checking visitors in and out
• Securing assigned posts
• Patrolling stores or grounds on foot
• Patrolling in a vehicle
• Answering and making phone calls
• Reporting incidents
Inventory Control Specialist
Middle River Aircraft Systems-Middle River, MD
July 2011 to January 2012
Responsibilities
Coordinated inventory requirements and procurement details with vendors and customers. Made inventory budgets and maintained the company stock ratio. Tracked the transportation and distribution of inventory. Supervised in training, audits, and the counting of all inventory. Accomplishments
Supervising and training new hires was an accomplishment, especially when they were successful. Skills Used
Accurate Accounting, Leadership, Demonstrativeness, Team work Customer Service Representative
Labor Ready Inc-Aberdeen, MD
August 2010 to June 2011
135 South Philadelphia Boulevard
Aberdeen, Maryland 21001
general 410-***-****
Performed daily cold-calling and appointment setting. Processed credit applications for new customers and set credit limits. Called existing customers to generate repeat sales, as well as collected past due invoices. Supported new applicants with the employment process, answered questions and qualified potential temporary employees for eligibility to work. Prepared work tickets for the worker, distributed safety equipment, selected employees for job assignments, gave detailed description of the job and directed them to the job site location in a timely fashion. Transported the temporary worker to and from job site as needed. Aided worker payout and processed payroll from completed work ticket. Gained my 10 Hr. OSHA Certificate. Maintained the office multi- lined phones as well as the fax machine. Used Microsoft Word, Excel, Power point, the Web, and Outlook in my everyday work routine. Receptionist and Hospitality Greeter
W.A.G.E Connection-Aberdeen, MD
January 2010 to July 2010
975 Beards Hill Road,
Aberdeen, Maryland 21001
General 410-***-****
Worked as part of the front desk and resource room staff where customers were assembled according to their specific need as they arrived at the W.A.G.E Connection. Long lines were dramatically reduced leaving customers more than pleased. Provided an elevated customer experience by relating well with customers to generate a loyal clientele. Handled the office multi- lined phones, and memorized directory extensions of Case Workers. Minimized call volume and maximized positive customer response. Delivered mail to specific areas in the building, thus becoming head assistant to the inner office staff. Cashier
BJ's Wholesale Club-Abingdon, MD
September 2006 to May 2007
413 Constant Friendship Blvd.
Abingdon, Maryland 21009
general 410-***-****
Managed workstation as well as collected and balanced money, checks, coupons, and receipts. Assisted in promotional events resulting in increased sales. Gained knowledge of the products such as canned foods, cereal, and other pre-packaged goods and services BJ's offered. Answered questions and assisted customers with purchases as well as grievances resulting in positive outcomes.Became responsible for daily shift changes.
Education
General Studies (High School Diploma)
Aberdeen High School-Aberdeen, MD
2006 to 2008
Skills
• Systems & applications support
• Customer inquiry handling
• Copywriting
• Quality control
• Leadership
• Workers' compensation law
• Financial services
• Microsoft Windows Server
• Distribution center
• Telemarketing
• Sales support
• Recruiting
• Phone etiquette
• SharePoint
• Public relations
• Payroll
• Human resources
• Account management
• HR sourcing
• Medical records
• Data collection
• Filing
• Grammar Experience
• Hospitality
• Outdoor work
• Security
• HIPAA
• Medical administrative support
• Patient interaction
• Data entry
• Math
• Call center agent experience
• Pricing
• Events management
• Cold calling
• Quality management
• Microsoft Outlook
• Accounting
• Adobe Acrobat
• Financial software
• Body mechanics
• Management
• Senior care
• Attention to detail
• Bookkeeping
• Quality assurance
• Classroom experience
• Business development
• Linux
• Computer Networking
• Personal injury law
• Front desk
• Medicare
• EMR systems
• Banking
• Windows
• Interviewing
• Active Directory
• Negotiation
• Care plans
• IT
• Driving
• Data analysis skills
• CRM software
• Accounting software
• Sales
• Patient care
• First aid
• Training & development
• Supervising experience
• Pivot tables
• Customer support
• Cash handling
• Editing
• Upselling
• S3
• Multi-line phone systems
• Time management
• Customer relationship management
• Intake
• EHR systems
• Data manipulation
• Appointment scheduling
• Clinical trials
• Project management
• Call center
• Construction
• Google Docs
• Inside sales
• Guest relations
• Computer proficiency, MS Windows proficient, Microsoft Excel, Microsoft Office Suite, Outlook, and Powerpoint
• IT experience within healthcare
• Mac OS
• Information security
• Prospecting
• Research
• QuickBooks
• Cold Calling
• Accounts receivable
• Loan processing
• Clerical experience
• Typing
• Office management
• LAN
• Word processing
• Databases
• Customer service
• Surgery
• Procurement
• Operating systems
• Technical support
• Call center software
• Computer operation
• Writing skills
• Call center experience
• Medical office experience
• Medical billing
• Accounts payable
• Manufacturing
• Operating Systems
• Documentation review
• Salesforce
• Microsoft Word
• Behavioral health
• Clinic
• Active listening
• Managed care
• Help desk
• Microsoft Outlook Calendar
• Patient observation
• Deal closing
Languages
• Multilingual
Certifications and Licenses
Driver's License
March 2019 to March 2028
BLS Certification
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